Print IT Help Desk

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service call process where most service calls are filtered to first and provide quick support for tasks that are not required to be onsite for.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Installing print drivers (PC or MAC)

• Repair printing issues that are non-hardware related

• Answer general inquiries regarding client's equipment

• Training end users on proper machine function

KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge: This position requires a basic understanding of networking and pcs. Prefer A+ or Network certifications.

2. Skills: Must be extremely accurate and detail oriented. Must also possess excellent written and oral communication skills. Customer services mindset. Highly self-motivated and directed.

3. Abilities: Proven analytical and problem-solving abilities. Must have ability to meet deadlines.