Location: Cleveland, OH
Job Type: Hourly Consultant
Hours: 8:00 AM – 5:00 PM
Pay: $24.36/hour
Operate digital printing, color production, and high-volume print equipment.
Receive, review, and electronically log customer print and production requests.
Produce, process, and distribute printed materials according to customer specifications.
Operate standard finishing equipment including paper cutters, inserters, laminators, hole punchers, folding, and inserting mail equipment.
Perform quality inspections before, during, and after each production run to ensure accuracy and quality standards are met.
Estimate, schedule, track, and prioritize incoming production jobs.
Optimize document design for quality reproduction and print output.
Sort, scan, and convert hardcopy materials into digital formats using standard software applications.
Inspect electronic files for formatting issues, image resolution, image registration, and font compatibility.
Integrate variable data files into print templates and manage file conversions as needed.
Track, store, and back up production files for future customer use.
Operate office equipment including printers, copiers, scanners, fax machines, and related production devices.
Apply asset tags to office equipment and maintain accurate asset tracking databases.
Coordinate equipment moves, additions, and changes at customer locations.
Perform routine equipment maintenance and cleaning.
Process incoming and outgoing faxes and maintain billing documentation.
Collect and submit equipment meter readings and maintain production reporting logs.
Respond to equipment issues by coordinating with service personnel and third-party vendors.
Troubleshoot production challenges to meet output, delivery, and customer requirements.
Maintain accurate records for billing, job tracking, and operational reporting.
Provide basic training and support to customer end-users on equipment operation.
Support the procurement of customer supplies and services through Xerox and third-party vendors.
Assist with the development and improvement of work processes and production templates.
Lift and move materials and equipment weighing up to 50 pounds.
Proficient computer skills and functional knowledge of PC operations, including keyboard, mouse, file management, and network resources.
Intermediate proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to:
Create and manage spreadsheets.
Utilize standard formulas and functions.
Sort, filter, and create graphs.
Import and export data.
Embed files within applications.
Transfer data between Word and Excel.
Experience navigating web browsers, internet resources, and intranet applications.
Ability to send and receive email, save and retrieve files, and perform accurate data entry.
Knowledge of network-connected devices including printers, drives, and shared resources.
Basic mathematical skills including multiplication, division, percentages, and calculations.
Strong customer service orientation with professional communication skills.
Demonstrated business maturity, professionalism, and attention to detail.
Ability to coach, mentor, and support coworkers when needed.
Strong organizational, problem-solving, and multitasking abilities.
Minimum of one (1) year of experience in a customer service environment.
Experience operating production print equipment, copiers, scanners, or related office technology preferred.
Experience working in a print production, mailroom, records management, or document services environment is highly desirable.
High School Diploma or equivalent required.
Post-secondary technology training or relevant technical experience required.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
About Us:CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.