Print Production Level 3

Job Title: Print Production Level 3

Location: West Haven, CT

Job Type: Hourly Consultant

Hours: Monday-Friday 8:00 AM to 5:00 PM

Pay: $18.12 to $23.76 per hour

Essential Functions:

• Operate digital, color, high-volume printing, copying, scanning, and office production equipment.

• Operate standard finishing equipment, including paper cutters, inserters, laminators, hole punchers, folding equipment, and mail equipment.

• Receive, review, electronically log, estimate, schedule, and track customer production jobs.

• Perform quality inspections before, during, and after production runs.

• Problem-solve production, delivery, and output issues to meet customer requirements.

• Sort and scan hardcopy materials and other media for printed or digital output.

• Inspect files for fonts, image resolution, registration, and other potential production issues.

• Optimize document design for quality and reproduction.

• Integrate variable data files into printed documents using provided templates.

• Perform file and document conversions using standard software.

• Track and store customer jobs, including file backups, for future reuse.

• Apply asset tags to office equipment and maintain related database information.

• Track and coordinate office equipment moves, additions, and changes at customer accounts.

• Perform operator maintenance and basic cleaning of office and production equipment.

• Collect and submit equipment meter reads.

• Process and distribute incoming and outgoing faxes and maintain billing logs.

• Process basic forms and update information using a PC.

• Maintain reporting logs and information required for billing.

• Collect data and respond to print/copy equipment issues by contacting service personnel through designated PC applications.

• Engage Xerox and/or third-party vendors to support customer supplies and services as required.

• Provide minimal training to customer end-users on equipment.

• Coach and mentor co-workers as needed.

• May develop work processes or templates.

• Ability to lift and move up to 50 pounds.

• Perform other duties as assigned to support customer production requirements.

Skills:

• Functional knowledge of PCs, including keyboard and mouse functions.

• Intermediate proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

• Ability to create spreadsheets, use standard formulas, sort and filter data, create graphs, import/export information, embed files, and transfer data between Word and Excel.

• Ability to locate and use network devices, drives, files, and printers.

• Ability to send and receive email, locate, open, save, and manage documents and files, and perform data entry.

• Ability to use web browsers and send documents to preconfigured printers.

• Basic math skills, including division, multiplication, and percentages.

• Strong customer service and problem-solving skills.

• Business maturity and professionalism.

• Ability to coach and mentor co-workers.

• Ability to work independently while following established processes and customer requirements.

Experience:

• Minimum of 1 year of experience in a customer service environment.

• Experience operating digital printers, copiers, scanners, and finishing equipment preferred.

• Experience in a print production, document management, mailroom, or office services environment preferred.

Education:

• High School Diploma or equivalent required.

• Post-high school technology training or equivalent technical experience required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!