Print Services Manager

Print Services Manager

Salary

$89,300.00 - $138,400.00 Annually

Location

Raleigh Municipal Building 222 W Hargett St, Raleigh, NC

Job Type

Full-Time

Job Number

2026-00452

Department

Communications

Opening Date

06/11/2026

Closing Date

6/25/2026 11:59 PM Eastern

Work Hours

Monday - Friday; 8:00 am - 5:00 pm

Hiring Range

$89,300.00 - $113,800.00

• Description
• Benefits
• Questions

Job Description

The City of Raleigh is seeking a Print Services Manager to manage the production of all marketing and administrative printing materials for all City departments. The successful candidate will be organized, resourceful and skilled at building strong relationships with internal clients and vendors. This role collaborates closely with designers, communicators and staff from departments throughout every City department to bring projects to life in print. From posters and mailers to city-wide campaigns, the Print Services Manager delivers solutions that meet quality standards, budget parameters and often tight timelines.

Please note: This is a communications position and requires a cover letter. Applications without a cover letter will not be considered.

About You:

You understand how important print is to a broader communications strategy. You can take a project and determine the right print approach for the audience, budget and timeline. You know how to spot quality issues and work with our vendors towards a solution. You know about bleeds, matte vs. gloss, and how large a booklet can be before it requires special binding. You thrive in a deadline-driven environment and can build strong relationships with your direct report, the full communications team, and your colleagues at all levels across the organization. You believe local government plays a big and often invisible role in residents' everyday life, and you want help connect with them through printed materials.

About Us:

The City of Raleigh is now home to 500,000-plus residents, with more coming every day. As a large city, our communications must align across services, and the Communications Department is the nerve center that coordinates messaging across departments. The Print Services Manager supervises one full-time employee and reports to one of two assistant directors on an overall team of 30.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Manages the full print production lifecycle, from gathering requirements to delivery of final products City-wide, including project plans, schedules, workflows and quality control. Collaborates with the design team and Communications Administrators to provide technical print support and develop print specifications. Ensures quality control and compliance with the brand and copyright standards. Provides critical oversight to resolve escalated issues and conflicts.
• Provides customer service and technical guidance on print, mailing, and specialty services. Advises on budgets, recommends cost-effective solutions and trains internal clients on print processes.
• Leads, trains, and supports one direct staff member while fostering a collaborative work environment.
• Sources, selects, and manages vendors, ensuring competitive bidding and negotiation to achieve cost-effective solutions. Develops and maintains relationships with vendors and ensures timely delivery of materials.
• Contributes to strategic planning and works to consistently improve workflows to enhance workflow efficiency.
• Writes and manages RFPs, bids and contracts. Manages job estimates, creates purchase orders, and monitors expenditures against the City-wide contract. Approves final bills for payment and ensures adherence to financial guidelines.
• Completes administrative tasks, such as approving P-card transactions, monitoring project milestones, and providing input on departmental initiatives and performance measures.

Typical Qualifications

Education and Experience:

Associates Degree or 2 Years of College in Communications, Marketing, Journalism, Public Relations, or related field; 3 to 5 years experience in digital, offset, and web printing processes, print project management, or related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Additional Information

Knowledge Of:

• Printing technologies, processes, and materials

• Basic copyright and trademark laws

• Government regulations regarding records retention and financial practices

• Contract management and compliance standards

• eCommerce website software specific to the printing Industry

• Design software and print technologies

• Budget management and procurement processes

• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications

• Supervisory principles, practices and techniques

Skill In:

• Print services management, including project management, vendor management and client

advisement

• Customer service
• Communication, negotiation, and problem-solving
• Organization and project management
• Verbal, interpersonal, and written communication

Ability To:

• Meet deadlines with multiple concurrent projects
• Counsel clients and resolve conflicts
• Apply critical thinking skills to business processes and situations
• Lead and motivate a team, with a focus on staff development and training
• Communicate detailed information

ADA and Other Requirements:

Work Environment and Physical Effort:

Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:

Work is typically performed in an office or similar indoor environment.

Work Exposures:

Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

To find out about the Citys benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.

01

Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associates degree or 2 years of college
• Bachelors degree
• Masters degree
• PhD or other professional degree

02

How much relevant or comparable work experience do you have in digital, offset, and web printing processes, print project management, or related field?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03

Describe your experience in digital, offset, and web printing processes, print project management, or related field?

04

Did you attach a cover letter?

• Yes
• No

05

Have you ever been terminated or forced to resign from a position?

• Yes
• No

06

If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.

Required Question

Employer City of Raleigh North Carolina

Address 222 W. Hargett St.

Raleigh, North Carolina, 27601

Website https://raleighnc.gov