Mission: Ensure operational continuity of NA Print Services, acting as service liaison and operational analyst.
Key Activities: - Act as primary interface with EUS Director and project related activities supporting print capabilities, large project initiatives, and print operational troubleshooting - Manage lifecycle of Print devices (inventory, expired contracts, zero-usage, suspensions, ETF waivers)
- Escalate and follow-up on system/application issues (coverage, in-building connectivity)
- Analyze print type usage usage, identify overages, propose optimization actions
- Assist large-scale Printand facilities initiatives (deployment, recycling, migration)
- Contribute to process improvement and cost savings initiatives
- Ensure rapid reaction and autonomy in dealing with infrastructure or cloud service issues Required Competencies:
- Excellent knowledge of Print technology, Print mechanics, contract lifecycle, and operational support of all print technology
- Technical understanding of Print technology set up configuration (on prem / cloud print services)
- Proficiency in ServiceNow or equivalent ITSM solutions
Qualifications & Background:
- Minimum AS +3 (e.g. Print, IT degree)
- Strong understanding of the Print industry (operator processes, contract structures, mobile lifecycle management)
- Good IT culture (ticketing tools, databases, data visualization)
Deliverables:
- Operational KPI tracking (response times, resolution, savings)
- On-demand incident/escalation reports
Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.