Print Support Specialist I.MS Ops

Print Support Specialist I
Baltimore, MD (onsite)
4+Month Contract

Seeking a Print Support Specialist I to provide daily support for network and workstation printers in a hospital environment. This role includes printer troubleshooting and break/fix support, toner delivery, inventory management, printer procurement, documentation, customer support, and assistance with print/copy center projects. The position requires a technically skilled, organized, self-motivated individual who is comfortable working independently and spending most of the day on their feet.

Responsibilities

• Provide daily support for network and workstation printers.
• Respond to customer support requests and resolve issues quickly, accurately, and professionally.
• Troubleshoot printer hardware and connectivity issues and escalate complex problems as needed.
• Keep customers informed of issue status and resolution progress.
• Deliver toner and maintain on-site consumables inventory.
• Manage printer hardware inventory, hot-swap inventory, and procurement activities.
• Assist with printer installations, moves, replacements, and relocations.
• Support copy center operations and print production projects as needed.
• Document service requests, troubleshooting activities, resolutions, and fleet meter reads.
• Maintain printer fleet tools, databases, and records.
• Provide remote support and document troubleshooting information.
• Communicate fleet status and performance updates to management.

Requirements

• High School Diploma or equivalent required; additional technical education preferred.
• Previous IT Help Desk, printer support, hardware support, or technical support experience required.
• HP printer certifications preferred.
• Strong technical knowledge of network and workstation printers.
• Excellent customer service, communication, and problem-solving skills.
• Good organizational and project management skills with the ability to prioritize tasks.
• Ability to work independently with minimal supervision.
• Comfortable working in a hospital environment and walking throughout the day.
• Ability to travel between nearby clinic locations as needed.
• Ability to stand, walk, bend, reach, and lift or move printers, toner, and equipment weighing up to 20 pounds.
• Basic computer, keyboard, hand tool, and troubleshooting skills.