Printer/Computer Support Technician

Title: Printer/Computer Support Technician

State Role Title: Info Technology Specialist I

Hiring Range: Based on qualifications & experience

Pay Band: 4

Agency: Virginia Military Institute

Location: Virginia Military Institute

Agency Website: www.vmi.edu

Recruitment Type: General Public - G

Job Duties

Full-time Printer/Computer Support Technician is primarily responsible for triaging printer issues overseeing operation of the Print Production Environment as well as operating the unit to print documents for the entire Post utilizing Fiery Command Workstation; utilizing MyQ to manage print system and generate reports; servicing and supporting cadet/faculty/staff computers; providing support to full-time computer technicians and technical support at the Faculty/Staff Help Desk. This position is also responsible for troubleshooting and providing end user hardware and software support, imaging and deploying new computers, and working closely with outside vendors to quickly resolve and triage post fleet print issues.

This position is to be in person and not remote.

Minimum Qualifications

• Knowledge of printers and MFPs.
• Experience supporting personal computer hardware and software.
• Knowledge of hardware repair and software configurations.
• Experience supporting Microsoft and Mac operating systems, software products including the MS Office Suite, Office 365, and Microsoft networking in a TCP/IP network environment is necessary.
• Dependable, excellent attendance record, self-motivated.
• Excellent troubleshooting, communications, organizational, and customer service skills.
• Able to work well independently as well as in a team setting.
• Must work well with minimal supervision.
• Must be able to lift heavy objects, walk distances, and climb ladders.
• Must have excellent workload prioritization within a break-fix environment.

Additional Considerations

• Print shop experience.
• Experience using MyQ.
• Experience using Fiery Command Workstation.
• Experience with Microsoft Windows print server environment.
• Microsoft certification.
• Previous PC/MacOS technician experience.
• Jamf MDM/MAM experience.
• Solid Understanding of DHCP.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Tamara Wade

Phone: 540-464-7322

Email: hroffice@vmi.edu

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.