Large healthcare organization seeks Printer Support Technician to support maintenance of copier/duplicator/scanner office equipment.
ESSENTIAL FUNCTIONS:
- Possesses skills and competencies to deliver basic contracted customer requirements (includes: copying, faxing, printing and scanning functions)
- Point of contact for equipment support and service
- Perform basic equipment problem diagnosis
- Clean and maintain office equipment as needed
- Replace operator accessible parts and consumables
- Maintain appropriate supply inventory
- Maintain agreed upon level of uptime for copier fleet
- Collect and submit meter reads
- Track and coordinate the Move/Add/Change (MAC) of office equipment/assets
- Point of contact for equipment removal/delivery
- Point of contact to receive and electronically log customer jobs
- Apply asset tags to office equipment and update database\
- Process and distribute incoming and outgoing faxes, log for billing purposes
- Ability to lift up to 50 pounds
SKILLS:
- Ability to demonstrate Computer Skills Basic knowledge of PC (keyboard functions, mouse, etc.)
- Ability to demonstrate basic knowledge of MS Word and/or Excel or equivalent -- Open saved workbooks -- Data entry -- Basic data and column/row formatting -- Print and save workbooks
- Able to demonstrate ability to send and receive email ; -- Find, open and save documents and files -- Perform data entry -- Use internet explorer for web browsing -- Send documents to preconfigured printer
- Able to demonstrate use of Basic Math skills (division, multiplication, percentages)
- Able to demonstrate business maturity and professionalism
EXPERIENCE: Experience in a Customer Service environment (minimum 1 year)
EDUCATION: Minimum High School diploma or equivalent