Major document management company seeks a Printer Support Technician to support maintenance of copier/duplicator/scanner office equipment for the client site.
This position will involve some travel to multiple sites in the Richmond, VA area to support additional devices.
ESSENTIAL FUNCTIONS:
Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment
Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
Provide IP address support
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support
Contact service as required (Xerox and 3rd party)
Utilize Xerox web-based applications as required to include Service Call Handling
Accurate call reporting on Equipment in Xerox designated systems
Download and install printer drivers on end-user equipment
Perform printer mapping to PC as required
Escalate printer network issues to appropriate resource
Physical as well as remote device management and control
Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
Monitor/apply current software updates/patches
On site contact for remote solve resolutions requiring technical expertise
Perform remote device monitoring and remote solve (Xerox Device Management)
SKILLS:
Lift and move up to 50 pounds
Basic Equipment problem solving and diagnosis per training provided
Customer problem resolution including escalation as required
1-2 years relevant experience resolving customer and equipment printing issues
EDUCATION: Minimum High School diploma or equivalent
Numbers & Facts
Location
Richmond, VA
Skills
Apple Macsunmatched
Copying Machinesunmatched
Customer Relationship Management (CRM)unmatched
Document Managementunmatched
Equipment Maintenance/Repairunmatched
Equipment Specificationunmatched
IP (Internet Protocol)unmatched
Internet Applicationunmatched
Lift/Move 50 Poundsunmatched
Maintenance Servicesunmatched
Office Equipmentunmatched
On Site Supportunmatched
Printersunmatched
Printingunmatched
Problem Solving Skillsunmatched
RMONunmatched
Service Deliveryunmatched
Software Administrationunmatched
Software Patchesunmatched
Willing to Travelunmatched
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