Apple iPad, Business Development, Communication Skills, Crisis Management, Dental Insurance, Documentation, Driver's License, Emergency Services, Establish Priorities, Health Insurance, High School Diploma, Laptop PC, On Call, Presentation/Verbal Skills, Property Insurance, Sales, Training/Teaching, Writing Skills
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
POSITION SUMMARY
The Priority Responder serves as the primary field representative for SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello during the critical initial phase of property damage incidents. This is a high-stakes role that requires a blend of decisive crisis management, professional communication, and business development.
The successful candidate will be responsible for arriving on-site at loss scenes, assessing property damage, and securing service authorizations. This position is the "front line" of our organization, requiring an individual who can maintain a calm, professional presence in high-stress environments while driving revenue through expert consultation.
CORE RESPONSIBILITIES
- First Response Presence: Arrive on-site for priority losses and establish a calm, professional SERVPRO presence
- Customer Guidance: Walk property owners through the restoration process and next steps
- Service Authorization: Secure signed agreements through clear, confident communication (no high-pressure sales)
- Stakeholder Coordination: Work with homeowners, insurance adjusters, and internal teams to initiate services
- Loss Documentation: Capture photos, notes, and key details using company technology
- Relationship Building: Create positive first impressions that lead to long-term customer trust and referrals
SCHEDULE & AVAILABILITY
- Primarily standard business hours with flexibility
- Occasional response to urgent or priority losses outside typical hours
- Not a constant on-call role, but requires the ability to respond when needed
COMPENSATION & STRUCTURE
- Compensation: (base salary + commission) will be discussed following a successful first-round interview.
- Resources: Access to a company vehicle for use during professional hours, along with a mobile communication suite (Laptop/iPad).
PROFESSIONAL REQUIREMENTS
- Experience: Minimum of 1-2 years in a professional environment involving sales, emergency services, or restoration management. Dbmx/xactimate experience is a plus.
- Communication: Exceptional verbal and written communication skills; must be able to speak authoritatively and empathetically to individuals in distress.
- Proven ability to operate independently and make high-level decisions under pressure without direct supervision.
- A valid driver’s license and a clean motor vehicle record are mandatory.
- Education: High School Diploma required; Bachelor’s degree in Business or a related field is preferred.
ABOUT SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello
SERVPRO is a nationally recognized leader in restoration services. We pride ourselves on a culture of excellence, integrity, and rapid response. The Priority Responder is a critical component of our growth strategy and is held to the highest standard of professional conduct.
Hiring Standard:This position is intentionally selective. We are seeking a professional who can operate with extreme urgency, represent our brand at an executive level, and deliver measurable results in a competitive market.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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SERVPRO of Baldwin, Putnam and Jones Counties - 9936