Priority Service Representative

What we strive to create for our employees is a fun but professional work environment that fosters a desire to achieve great service for our customers. Since we are a one-stop shop, we empower everyone to "own" the Teams results and have the power to make decisions that will create that success within our group.

Priority Service personnel are well respected throughout the organization because they possess a great understanding of how to treat customers well and the knowledge and resources to get that job done. If you want to enjoy where you spend your work time, have an outlined and real pathway of growth and feel a sense of accomplishment about what you do, this is the place for you.

Sam, VP/Contact Center Manager Location: 601 W 1st Avenue, Spokane, WA 99201. This is an onsite position.

We currently have two full-time positions available (40 hours each) and two part-time positions available (20 hours each, benefits eligible).

The Contact Center is open:

• Sunday, 10:00am to 7:00pm
• Saturday, 8:00am to 7:00pm
• Monday thru Friday 7:00am to 9:00pm

Schedule may vary, must be flexible. Regular, reliable attendance required.

Start date: Monday, April 6, 2026

Washington Trust Bank is looking for a dynamic candidate for our Priority Service Representative role. If this is what next steps in your career look like - we want to hear from you!

Ideal Candidate Qualities

You value your personal achievements and working with a team toward success You value building strong relationships You have ambition to excel in your career You take pleasure in working with a company that values the highest level of integrity and ethics

Key Responsibilities

We are looking for someone who has the drive to:

• Provide courteous, professional, accurate customer service
• Use trust and respect in an effort to deepen these relationships
• Maintain personal accountability in relation to the team's goals
• Collaborate with managers and team members for the sales strategy
• Participate in community events

Training and Development

We provide training for you! We will help you build the skills to be successful through the complete customer interaction. Successful candidates will be available for full-time training (Monday - Friday, 8am to 5pm) for approximately six weeks from start date.

Job Description

The job:

• Provide courteous service to customers, co-workers and other bank employees through prompt response to requests, a willingness to help and friendly service exceeding customer expectations
• Maintain broad knowledge of Operations department functions and specific knowledge of Deposit Support and Research functions in order to facilitate follow-up research for customers
• Process transactions, stop payments, deposit verification and other assigned duties accurately and in a timely manner
• Being fully equipped to speak to WTB's products and services
• You will be working toward ultimate customer service with other driven professionals like yourself. When faced with those customers whose service needs exceed the capacity of your team, you will have the support of the rest of WTB, the Pacific Northwest's largest privately held bank.

Compensation

Pay Range: $20.00 - $26.24 per hour The compensation range represents the low and high end of the base compensation range for this position located in Spokane, Washington. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

What Our Culture Can Offer You

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Banks Commitment to Diversity and Inclusion

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.