Priority Service Representative

WASHINGTON TRUST BANK

Spokane, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Call Center Management, Call Centers, Customer Relations, Customer Support/Service, Diversity, Federal Laws and Regulations, Genetics, Philosophy, Sales Strategy, State Laws and Regulations, Team Player, Time Management, Training/Teaching, Transaction Processing/Management

LOCATION

Spokane, WA

POSTED

30+ days ago

Description
"What we strive to create for our employees is a fun but professional work environment that fosters a desire to achieve great service for our customers. Since we are a one-stop shop, we empower everyone to "own" the Team's results and have the power to make decisions that will create that success within our group. Priority Service personnel are well respected throughout the organization because they possess a great understanding of how to treat customers well and the knowledge and resources to get that job done. If you want to enjoy where you spend your work time, have an outlined and real pathway of growth and feel a sense of accomplishment about what you do, this is the place for you." Sam, VP/Contact Center Manager

Location: 601 W 1st Avenue, Spokane, WA 99201. This is an onsite position.

We currently have two full-time positions available (40 hours each) and two part-time positions available (20 hours each, benefits eligible).

The Contact Center is open Sunday, 10:00am to 7:00pm; Saturday, 8:00am to 7:00pm, and Monday thru Friday 7:00am to 9:00pm. Schedule may vary, must be flexible. Regular, reliable attendance required.

Start date: Monday, April 6, 2026

Washington Trust Bank is looking for a dynamic candidate for our Priority Service Representative role. If this is what next steps in your career look like - we want to hear from you!

You value your personal achievements and working with a team toward success
You value building strong relationships
You have ambition to excel in your career
You take pleasure in working with a company that values the highest level of integrity and ethics

We are looking for someone who has the drive to:

Provide courteous, professional, accurate customer service
Use trust and respect in an effort to deepen these relationships
Maintain personal accountability in relation to the team's goals
Collaborate with managers and team members for the sales strategy
Participate in community events

Training:

We provide training for you!
We will help you build the skills to be successful through the complete customer interaction
Successful candidates will be available for full-time training (Monday - Friday, 8am to 5pm) for approximately six weeks from start date.

The job:

Provide courteous service to customers, co-workers and other bank employees through prompt response to requests, a willingness to help and friendly service exceeding customer expectations
Maintain broad knowledge of Operations department functions and specific knowledge of Deposit Support and Research functions in order to facilitate follow-up research for customers
Process transactions, stop payments, deposit verification and other assigned duties accurately and in a timely manner
Being fully equipped to speak to WTB's products and services

You will be working toward ultimate customer service with other driven professionals like yourself. When faced with those customers whose service needs exceed the capacity of your team, you will have the support of the rest of WTB, the Pacific Northwest's largest privately held bank.

Pay Range: $20.00 - $26.24 per hour

The compensation range represents the low and high end of the base compensation range for this position located in Spokane, Washington. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

About the Company

WASHINGTON TRUST BANK

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