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Privacy Specialist

Ironwall

Mission Viejo, CA

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JOB DETAILS
SALARY
SKILLS
Communication Skills, Computer Security, Customer Escalations, Customer Relations, Customer Service Operations, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Google Apps, Health Insurance, Identify Issues, Internet Research, Internet Security, Legal Support Skills, Operations Research, Organizational Skills, Presentation/Verbal Skills, Privacy Controls, Problem Solving Skills, Process Improvement, Research Skills, Risk, Sales Management, Security Attacks, Service Delivery, Team Player, Time Management, Writing Skills
LOCATION
Mission Viejo, CA
POSTED
30+ days ago
About Ironwall by Incogni
Ironwall by Incogni is a leader in digital privacy, protecting high-profile individuals, executives, and organizations from online threats including data exposure, fraud, cybercrime, and physical risk. For over 14 years, we’ve delivered industry-leading protection by proactively removing sensitive personal information from the internet.

The Opportunity
We are looking for a detail-oriented, highly reliable Privacy Specialist to join our growing team. This is a critical, client-facing role responsible for safeguarding individuals’ digital footprints and delivering a high-trust, high-impact service.
This is not a typical entry-level support role—this position requires strong judgment, ownership, and the ability to manage sensitive information with precision and discretion.

What You’ll Do


  • Proactively identify, track, and remove sensitive personal information from online sources
  • Manage client accounts end-to-end, ensuring timely execution and high-quality service delivery
  • Serve as a primary point of contact for clients via phone, email, and chat
  • Communicate clearly and professionally with clients regarding progress, updates, and resolutions
  • Troubleshoot complex cases and escalate when necessary
  • Maintain accurate documentation and reporting within internal systems
  • Collaborate with internal teams to improve processes and client outcomes
What We’re Looking For


  • Strong attention to detail and ability to handle sensitive data with accuracy
  • Excellent written and verbal communication skills
  • Professional, confident presence when interacting with clients
  • Ability to think critically and solve problems independently
  • Highly organized with strong time management skills
  • Comfortable working in a fast-paced, high-accountability environment

    Preferred Qualifications
     
  • 1–3 years of Experience in customer support, operations, research, or data-related roles
  • Experience conducting online research and navigating web-based tools
  • Experience using Google Workspace (Docs, Sheets, Drive) or similar platforms
  • Background in privacy, cybersecurity, legal support, or investigations is a plus

    Why Join Ironwall
     
  • Work with a mission-driven company focused on protecting people
  • High-impact role with real responsibility and ownership
  • Collaborative, no-silos environment with strong team support
  • Opportunity to grow within a rapidly expanding organization

    Compensation & Benefits
  • $25/hour
  • 100% employer-paid medical and dental insurance (50% for dependents)
  • 401(k) retirement plan
  • Generous PTO and holiday schedule
  • Professional, in-office environment in Mission Viejo (Must Work Onsite, Mon–Fri 8am–5pm)

About the Company

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Ironwall

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