Private Aviation Account Manager

PRIVATE AVIATION ACCOUNT MANAGER

Location: Fishers, IN

Reports to: Director, Owner Services

Built Different

Jet Access is a family-owned, professionally operated private aviation company. Everything private aviation lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us.

But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it together.

Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is genuinely invested in your future. Expect it all.

Our Core Values

• Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts.
• Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong.
• Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up.
• Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time.
• Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well.

Your Competitive Edge

Base Salary Range: $55,000 - $75,000 (annualized), paid bi-weekly.

Variable compensation available through the Service & Retention Incentive Program (SRIP).

This position is classified as FLSA Exempt.

Our commitment to "Take Care of Each Other" shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You will join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.

Where You Make Your Mark

The Private Aviation Account Manager serves as the trusted advisor and primary relationship steward for Jet Access's Key Accounts, delivering service experiences that exceed the expectations of ultra-high-net-worth clients. This role blends strategic account management with operational precision, coordinating across departments while extending tiered trip planning support to Wing Share Owners and Aircraft Owners. Every interaction reinforces the trust, responsiveness, and attention to detail that define the Jet Access client experience.

Ownership & Cross-Functional Coordination

• Coordinate with scheduling, operations, maintenance, and accounting on day-to-day account needs, keeping service delivery unified across every assigned account
• Build working relationships with vertical stakeholders, including Maintenance, OCC, Pilots, and Wholesale Charter, to keep account priorities visible and on track
• Keep account communication cadence on schedule, following up with internal partners to keep response times and commitments on track
• Serve as the connective thread between client-facing priorities and internal execution, flagging competing priorities before they become client-facing issues
• Model Jet Access core values in every cross-departmental interaction, building influence through relationship equity rather than positional authority

Key Account Relationship Management & Retention

• Serve as the trusted advisor and primary point of contact for assigned Key Accounts
• Build strong, enduring relationships based on trust, responsiveness, and discretion
• Conduct regular strategic reviews with Key Accounts to present operational performance, budgets, and service updates
• Proactively identify and resolve concerns, ensuring a consistently positive client experience
• Maintain detailed knowledge of each Key Account's preferences, priorities, and unique requirements

Service Delivery & Financial Stewardship

• Champion the Key Account client's perspective across the organization, ensuring expectations are met or exceeded
• Partner with scheduling, operations, and maintenance teams to deliver a seamless day-to-day experience
• Coordinate special requests, bespoke services, and high-touch interactions tailored to ultra-high-net-worth clients
• Oversee the preparation and delivery of account statements, explaining charges and variances clearly
• Support Key Accounts in budgeting and financial planning, presenting data-driven insights in clear, accessible formats

Trip Planning & Coordination

• Provide primary trip planning support for Key Accounts, including trip requests, changes, and feasibility reviews in line with departmental SOPs
• Extend secondary trip planning support to Wing Share Owners once Key Account needs are met
• Extend tertiary trip planning support to Aircraft Owners as capacity allows
• Act as the bridge between clients and owners and internal teams, resolving conflicts or competing priorities with prompt, well-documented communication
• Maintain accurate records of all client and owner interactions, preferences, and service requirements using company systems

Continuous Improvement

• Gather and analyze client and owner feedback to recommend service enhancements
• Collaborate with leadership and peers on new programs, technology, and processes that elevate the client and ownership experience
• Stay current on business aviation trends, regulatory changes, and best practices to advise clients and owners effectively
• Participate in professional development opportunities and industry networking events to build expertise and connections
• Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access's continued growth and success

Who Thrives in This Seat

The Skills You Carry In

• Bachelor's degree in Business, Aviation Management, or related field preferred; equivalent experience considered
• 1-3 years of experience in business aviation, luxury services, or high-touch client relationship management
• Demonstrated track record managing high-value client relationships with discretion and professionalism
• Financial literacy, with experience reviewing budgets, invoices, and operational reports
• Exceptional written and verbal communication skills, with the ability to simplify complex topics for clients
• Strong presentation skills in development and delivery to small and large groups
• Must pass background checks and pre-employment drug screening
• Deep alignment with Jet Access core values

What This Role Asks of You

• In-office presence Monday through Friday at the Fishers, IN location
• Evening and weekend availability as needed for client and owner events and operational coordination
• Occasional travel to FBO locations and Jet Access facilities as account needs require
• Professional presence and demeanor appropriate for direct interaction with ultra-high-net-worth clients

How You Engage

• Composed and even-keeled under pressure, particularly when managing sensitive client situations
• Communicates with warmth, discretion, and precision across client, owner, and internal audiences
• Listens first, builds trust through consistency, and follows through on every commitment
• Receives feedback openly and adjusts approach quickly to keep relationships on track
• Brings a collaborative, solutions-first posture to cross-departmental problem solving

What the Days Look Like

• Core schedule Monday through Friday, in-office, with the flexibility to flex hours around client and owner needs
• Manages a rotating cadence of Monthly Account Recaps, Quarterly Reviews, and Semi-Annual Reviews across an assigned book of accounts
• Balances proactive relationship management with reactive, same-day trip coordination and issue resolution
• Attends Level 10 Meetings and team check-ins, staying aligned with departmental Rocks and priorities
• Closes out each day with clear follow-up items logged and communicated to clients, owners, and internal partners

What Sets You Apart

• Experience in Part 135 Charter operations, aircraft management, or private aviation services
• Familiarity with FAA Part 91/135 operations and regulatory requirements
• Experience with aviation management software and CRM systems, including Avianis, Avinode, Salesforce, and Stack.aero
• Previous experience serving ultra-high-net-worth clients or luxury service environments
• Advanced analytical skills with the ability to interpret operational and financial data
• Skilled in conflict resolution and de-escalation techniques

Equal Opportunity Statement

Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.