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Private Aviation Specialist (37248)

Hertz

Apex, North Carolina

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JOB DETAILS
SALARY
$22
SKILLS
Aviation Industry, Billing, Communication Skills, Consumer Branding, Customer Support/Service, Detail Oriented, High School Diploma, Interpersonal Skills, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Rentals, Sales, Sales Closing Skills, Team Player, Transportation Planning, Writing Skills
LOCATION
Apex, North Carolina
POSTED
4 days ago
The Private Aviation Specialist will be responsible for assisting our private aviation business partners with reservation booking, customer service support, and rental transportation planning. Private Aviation Specialists will assist fractional partners, FBO partners, and private aviation customers with pre-, on-, and post-rental inquiries, reservation support including booking new reservations and cancelling, confirming or modifying existing reservations, and responding to booking errors and override requests.  Private Aviation Specialist will monitor and respond to inquiries submitted to the Aviation Services Inbox. This team will be committed to providing an exceptionally high level of customer service and convenience for our private aviation clientele globally.
Pay: $22/hr
This position will be located at 704 Laura Duncan Rd., Apex, NC
The Private Aviation Specialist position will be trained on private aviation rental processes to enable the individual to provide best in class service to our aviation partners.  The primary mission of the Private Aviation Specialist is to provide elite sales and service to private aviation business partners and customers for their reservation or rental needs.  A successful candidate will conduct a variety of responsibilities on a daily/weekly basis inclusive of the following:
  • Assist customers via phone and email to promote loyalty and drive revenue improvement.
  • Assist customers who are booking reservations, and/or modifying travel details while ensuring proficiency in handling all opportunities to exhibit elite customer service levels.
  • Assist customers by resolving billing and rental issues, handling overrides, and specialist booking arrangements with first-call resolution.
  • Other duties as assigned.
 
Educational Background:
  • High School Diploma or GED
 
Knowledge:
  • Working knowledge of MS Office 365, Excel, Word, Access
  • 1 Year of Customer Service experience, required
  • Experience with Luxury Brand Sales or Customer Service Preferred
 
Skills:
  • Excellent verbal, written and interpersonal communication skills
  • Excellent problem-solving and decision-making skills
  • Proven strong sales and closing skills with the ability to be friendly and engaging
  • Ability to multi-task work in a fast-paced environment using multiple systems and applications
  • Must be detail oriented
  • Must be a quick learner with the ability to adapt to new technology and processes
  • Must be able to work any shift including days, nights, weekends and holidays.
  • Must be able to work independently and in a team environment.

About the Company

H

Hertz

Hertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries. Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries. Hertz is the number one airport car rental brand in the U.S. and at 130 major airports in Europe. Hertz is an inaugural member of Travel + Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business. The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services. More information about the Company can be found at www.abouthertz.com.


Learn more about Hertz by visiting www.hertz.com


Hertz is an Equal Opportunity Employer.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Travel, Transportation and Tourism
FOUNDED
1918
WEBSITE
http://www.hertz.com

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