The General Manager is the operational and cultural heart of the club. They own the member experience end-to-end — from the moment someone joins to the depth of relationship built over years. They lead the full team, manage the daily operation, and are the primary steward of the club#39;s standards, its culture, and its reputation.
This is a rare role; it requires someone who thinks like a host, operates like an executive, and genuinely loves being in a room full of interesting people. Someone who finds energy in the details and has the intelligence to see how every small decision connects to the larger experience.
The GM reports directly to the founder and works in close partnership with the Famp;B Director, Head Chef, and Membership Manager.
What You Will Own
Member Experience
The quality and consistency of every member touchpoint — arrival, service, connection, departure
Member satisfaction and retention — knowing the membership deeply, personally, and continuously
The onboarding experience for every new member
The connection design and social architecture of the club — introductions, table curation, community building
Oversight of the CRM and member preference system — ensuring the team knows and remembers what matters
Operations
Day-to-day operational management across all areas — front desk, floor, bar, dining room, events, valet
Pre-shift briefings and post-shift debriefs — setting the standard and holding it
Floor lead structure — ensuring clear ownership and decision authority at every shift