Privileged Access Management Technical Analyst

• Lead quality control and quality assurance activities, such as developing and executing test plans / scripts and resolving deviations or exceptions, for newly developed and/or enhanced PAM and Certification solutions.
• Engage with customers and stakeholders to understand problems and opportunities.
• Collaborate with cross-functional teams to articulate the business value, and represent the interests of both ISO and the service consumers.
• Ensure key product artifacts remain evergreen with product enhancements.
• Document new Privileged Access automation processes, workflows, and policies.
• Document new connectors for applications, databases, and directories to automate PAM solution.
• Drive planning process enhancement for team through use of Jira and related project planning tools

Key Requirements and Technology Experience: 

• Must have skills: CyberArk (PVWA, PSM, Safe Configuration)
• PAM Operations & Credential Management
• GCP IAM / Service Accounts
• Entra ID (Azure AD) + PIM
• IAM/PAM Requirements & Documentation Experience
• Bachelor's degree in a Cybersecurity, Information Technology, or related field, such as Computer Science or Information Technology.
• 5+ years of experience documenting and analyzing Identity Management requirements.
• Understands how policies, systems and processes impacts requests/projects.
• Fosters business knowledge and understanding among business systems analysts and project stakeholders.
• Excellent communication skills (verbal and written), ability to influence without authority.
• Demonstrated teamwork and collaboration skills, in particular in leading or contributing to global and cross-functional teams.
• Ability to communicate technical concepts to a broad range of technical and non-technical staff.
• Exceptional analytical and decision-making skills.
• Ability to build relationships and operate within a collaborative team environment.
• Experience / familiarity with:
• CyberArk platform:
• PVWA administration, Safe and platform configuration, PSM connector management
• CyberArk SIA (Secure Infrastructure Access) - Preferred
• CCP / ASCP for application credential management
• Understanding of credential rotation policy design, exception handling, and dual-control workflows.
• Experience onboarding Windows, Linux, database, and cloud platform accounts.
• Practical experience in GCP — IAM, service account management, Workload Identity Federation, and resource hierarchy.
• Working knowledge of Entra ID (Azure AD), PIM, and hybrid identity concepts.
• Understanding of Emerging & Forward-Looking Capabilities 
• Non-Human Identity (NHI) Governance — understanding of NHI lifecycle, service account ownership models, rotation at scale, and NHI discovery tooling.
• Zero Standing Privilege — conceptual and practical understanding of JIT access models, ephemeral credentials, and time-bound access workflows.
• Cloud Entitlement Management (CIEM) — awareness of CIEM concepts and how they intersect with PAM in multi-cloud environments.
• Agentic AI Awareness — understanding of how AI agents interact with privileged systems, shadow AI discovery risk, and emerging approaches to securing agentic workloads.