Base PayThis role has a minimum base pay from 15.00 per hour with higher starting pay available based on experience.PurposeFloor & Decor strives to be the one-stop destination for our professional clients PRO customer in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decors PRO priorities.Primary responsibilities include understanding trends in the PRO Market collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.Minimum Eligibility RequirementsHigh School diploma or equivalent. Associate Degree or higher is a plus.1 year in retail or wholesale contractor sales service supply andor professional installation.Strong written and verbal communication skills.Experience with Salesforce CRM software is a plus.Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.Essential Job FunctionsExecute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.Support the PRO desk in-store phone calls manage orders order follow-up customer support and escalations.Collaborate with the Store Team to identify PROs in our Store.Maintain extensive knowledge about Floor & Decor products.Train and support the Store Team on how to use our selling process.Understand our PRO business to educate our PRO customers and expand their participation.Offer and assist PROs to sign up for the PRO Premier Rewards Program download and demonstrate the benefits of the PRO APP.Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.Coordinate and assist with PRO Customers in-store activities.Collaborate in all store initiatives. Demonstrate ability to make effective program and benefit presentations.Must possess excellent customer service skills and be results oriented.Strong interpersonal skills to interact effectively at all levels and across diverse cultures.Ability to multi-task meet deadlines and work in a fast-paced environment.On occasion in an effort to develop travel to customer and PRO job sites with the Pro Services Manager to present F&Ds benefits and capabilities.Perform additional functions duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.Working Conditions travel & environmentThis position is hourly knowing it may include hours which could exceed eight hours in a day.May require travel up to 20.While performing the duties of this job the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.Medium Work - Ability to exert 20-50 pounds of force occasionally andor 10-25 pounds of force frequently andor greater than negligible up to 10 pounds of force constantly to lift carry push pull or otherwise move objects. The employee is often required to use their hands and fingers to handle or feel. The employee is occasionally required to stand walk reach with arms and hands climb or balance and to stoop kneel crouch or crawl.Note Floor & Decor considers all applicants for employment without regard to race color religion sex gender identity sexual orientation national origin age disability medical condition pregnancy marital or familial status veteran status or based on any other class protected by applicable federal state or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.Store HoursMonday - Friday 700 AM - 800 PMSaturday 800 AM - 700 PMSunday 1000 AM - 600 PMPickup HoursMonday - Friday 700 AM - 700 PMSaturday 800 AM - 700 PMSunday 1000 AM - 600 PMBenefits & RewardsBonus opportunities & career advancement opportunities at every levelPrograms that help you reach your financial goals 401k with company match Employee Stock Purchase Plan and Referral Bonus ProgramMedical Dental Vision Life and other Insurance Plans subject to eligibility criteria Work-life balance including Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age race color religion or creed national origin or ancestry sex including pregnancy sexual orientation gender gender identity disability veteran status genetic information ethnicity citizenship or any other category protected by law.This policy applies to all areas of employment including recruitment testing screening hiring selection for training upgrading transfer demotion layoff discipline termination compensation benefits and all other privileges terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.