PRO Services Specialist

Pay Range ================

17.10 - 21.00

Purpose --------

Floor & Decor strives to be the one-stop destination for our professional clients PRO customer in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decors PRO priorities.

Primary Responsibilities ----------------------

• Understanding trends in the PRO Market
• Collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers

Minimum Eligibility Requirements --------------------------------

• High School diploma or equivalent
• Associate Degree or higher is a plus
• 1 year in retail or wholesale contractor sales service supply and/or professional installation
• Strong written and verbal communication skills
• Experience with Salesforce CRM software is a plus
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus

Essential Job Functions ------------------------

### PRO Services Blueprint Execution

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers

### PRO Desk Support

• Support the PRO desk in-store phone calls
• Manage orders
• Order follow-up
• Customer support and escalations

### Collaboration with Store Team

• Collaborate with the Store Team to identify PROs in our Store
• Maintain extensive knowledge about Floor & Decor products
• Train and support the Store Team on how to use our selling process

### PRO Business Education

• Understand our PRO business to educate our PRO customers and expand their participation
• Offer and assist PROs to sign up for the PRO Premier Rewards Program
• Download and demonstrate the benefits of the PRO APP
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card

### In-Store Activities

• Coordinate and assist with PRO Customers in-store activities
• Collaborate in all store initiatives

### Presentation and Benefits

• Demonstrate ability to make effective program and benefit presentations
• Must possess excellent customer service skills and be results oriented
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures
• Ability to multi-task, meet deadlines, and work in a fast-paced environment

### Travel and Development

• Perform additional functions, duties, and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives
• On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&Ds benefits and capabilities

Working Conditions -----------------

• This position is hourly, knowing it may include hours which could exceed eight hours in a day.
• May require travel up to 20%
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.
• The noise level in the work environment is typically moderate to noisy.
• Medium Work - Ability to exert 20-50 pounds of force occasionally and/or 10-25 pounds of force frequently and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

Equal Employment Opportunity ---------------------------

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex, including pregnancy, sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment.

Store Hours ------------

• Monday - Friday: 7:00 AM - 8:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM
• Pickup Hours: Monday - Friday: 7:00 AM - 7:00 PM, Saturday: 8:00 AM - 7:00 PM, Sunday: 10:00 AM - 6:00 PM

Benefits & Rewards -------------------

• Bonus opportunities and career advancement opportunities at every level
• Programs that help you reach your financial goals
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1