PRO Shop Retail Associate

GENERAL SUMMARY

Under the direction of the Retail Manager, the Retail Associate position is responsible for providing exceptional guest service for all current and prospective Members of The Bay Club Company and selling products to meet their current and future needs.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

• Provide exceptional guest service, greet Members and guests; understand and anticipate their needs.
• Assist with inventory control; including timely receipt of product and physical inventory audits.
• Assist with daily/weekly merchandising of window displays, nesting tables and mannequins to represent new inventory.
• Develop and maintain good relationships with the Corporate Retail team, Club Managers and Associates.
• Accountable for store opening and closing duties including cash management and sales reporting.
• Maintains a clean, functional and safe work environment.
• Represent the Club in a professional manner through image, dress, communication, and immediate follow through and response.
• Enforce the policies and procedures of The Bay Club Company.
• Supports The Bay Club Company marketing events as needed.