Analysis Skills, Communication Skills, Data Analysis, Data Quality, Data Sets, Incident Management, Machine Tool, Organizational Development/Management, Process Improvement, Reporting Dashboards, Slack, Tableau, Taxonomies, Team Player, Trend Analysis, WebEx
Job ID : 89522-1
Job Title : Problem Management Analyst
Location : Austin, TX Hybrid (3 days a week)
Duration : 6 months
Rate Range: $40 - $55/hour on W2/ C2C (All inclusive)
Introduction
We are seeking a dedicated Problem Management Analyst to join our team. This role is pivotal in transforming reactive incident data into proactive solutions, driving systemic improvements across the organization. If you have a strong analytical mindset and experience in incident/problem management environments, we encourage you to apply.
Required Skills & Qualifications
- Strong analytical mindset with experience in incident/problem management environments
- Proficient in Tableau dashboard creation
- Hands-on experience with tools such as Radar, HCL, Confluence, Slack, and Webex
- Proficiency in data analysis, reporting, and visualization tools
- Prior work experience at client or in client's Industry
- Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
- Excellent communication and stakeholder management skills
- Strong ownership and execution capability
- Ability to work with large datasets and identify meaningful patterns
Day-to-Day Responsibilities
- Validate, cleanse, and categorize incidents and Post-Incident Reports (PIRs) into existing problem sets
- Identify gaps in categorization and surface misclassified records
- Propose improvements to taxonomy and data structuring
- Ensure data integrity to enable reliable trend analysis and decision-making
- Maintain real-time awareness of incident activity and emerging risks
- Identify recurring themes, tooling gaps, and process bottlenecks
- Build and maintain a backlog of preventive improvement opportunities
- Execute small-to-medium initiatives end-to-end in collaboration with the Problem Management Lead
Company Benefits & Culture
- Collaborative work environment that encourages innovation
- Opportunities for professional growth and development
- Comprehensive benefits package