MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.
Responsibilities:Responsible for managing the lifecycle of all network infrastructure problems. Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors. Responsible for performing trend analysis of incidents to prevent future incidents from happening. Responsible for problem identification, recording, investigation and diagnosis. Responsible for communicating with the CBP Problem Manager and other GSs for all problems. Will act at the contract Point of Contract (POC) for all Problem oversight and coordination. Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process. Responsible for ensuring that all problems are properly resolved and closed. Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.
Qualifications:MicroTech is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and National Minority Supplier Development Council (NMSDC) certified Minority Business Enterprise (MBE) delivering robust process-driven performance for mission success. MicroTech applies its regimented process, enterprise IT experience, and state-of-the-art engineering solutions to integrate different technologies and create proven results. A prime contractor of over 100 Federal projects and more-than-25 procurement/contract vehicles, MicroTech offers access to 2500 vendors and a million technology solutions across public sector and commercial markets. MicroTech’s core capabilities are: Technology Services & Systems Integration, Telecom, Unified Communications & Collaboration, Cloud Solutions, Secure Networking & Cybersecurity, and Products & Managed Service Solutions. MicroTech is an Inc. 500 Hall of Fame member, a Red Herring Global Top 100 Technology Innovator, a Deloitte Tech Fast 500 business, and a Fastest Growing Private Communications / Networking Company in the Washington DC Metro area. From 2009 -2011 MicroTech was the fastest growing Hispanic Business in the Nation and since 2008 has been consistently identified as one of the top Hispanic and Service-Disabled Veteran-Owned Companies in the Nation. ISO 20000 and ISO 9001:2008 certified, CMMI Level 2 certified, and ITIL management qualified, MicroTech is headquartered just outside the Nation’s Capital in Vienna,VA, with key offices throughout the U.S.