Procedure Care Tech I

Under general direction, provides direct patient care to practice patients in both office and Ambulatory Surgical Center (ASC) settings.

Responsibilities include:

• Entering patient intake and provider orders into the Electronic Medical Record (EMR).
• Requesting medical records.
• Utilizing the pharmacy drug monitoring program as directed by providers.
• Recording vital signs and medical history.
• Collecting patient information.
• Facilitating patient flow.
• Complying with measures to assure that patient/customer satisfaction results are consistently maintained.

Essential Duties and Responsibilities:

• Perform job in accordance with Company Mission, vision, and goals.
• Assists in bringing patients to pre-op, recovery and transporting for discharge.
• Assists patients with medical forms, as necessary.
• Exercise confidentiality in all areas, abiding by HIPAA rules and regulations.
• Accurately completes applicable paperwork; ensuring patient medical records are complete.
• Prepares all forms and requisitions as instructed by the provider.
• Creates and maintains a positive atmosphere of customer service, teamwork, mutual respect, professionalism and accountability.
• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, and confirming patient ID.
• Answers telephones in a professional manner and delivers messages promptly.
• Returns patient calls in a timely manner.
• Maintains and improves current skills and knowledge by attending all relevant meetings, classes, trainings and by keeping certifications current.
• Adheres to Infection Control, Safety and OSHA standards as specified by State, and Company standards.
• Maintains knowledge of, and complies with State, Company and any other applicable policies and procedures.
• Assists nursing staff with obtaining and recording vital signs, pregnancy tests and glucometer checks.
• Verifies patient history information and takes detailed history when indicated.
• Informs nursing staff and physician of results.
• Makes frequent rounds on patients in pre-op and recovery to provide for any other needs of the patient prior to discharge.
• Performs daily, weekly and monthly safety and equipment checks.
• Daily reviews upcoming cases and notifies nurse of any potential issues.
• Reviews schedule daily and assists with office procedures to help maintain patient flow, and accuracy of scheduled procedure.
• Assists with inventory and order supplies for all procedures in the ASC, as directed.
• Sets up the sterile field on the Mayo stand with instruments, supplies, medications and equipment needed for procedures.
• Positions the patient for the procedures, establishes the sterile field, and drapes the patient for the procedures.
• Assists providers by passing instruments and supplies to them and holding retractors (as needed) during procedures.
• If assisting with procedures, adheres to all federal, state and nursing regulations and protocols including but not limited to patient safety procedures such as verification of patient identification prior to procedures.
• Immediately prior to the start of any procedure in the procedure room, initiate/participates in a time-out and ensures correct patient, procedure, site and side, and that there are no additional concerns.
• Identifies every patient with two identifiers: full name and date of birth.
• Documents this information in the Procedure Safety Checklist, including the time of the time-out.
• Sterilizes and breaks down procedure room after each patient and ensures procedure room is cleaned prior to the beginning of a procedure.
• Keeps rooms clean and stocked with supplies.
• Maintains stock of medicines and supplies as necessary.
• Advises Office Manager when replacements are needed.
• Sterilizes and cleans instruments used in examinations and/or procedures; maintains clean and hygienic environment.
• Monitors personal and provider staff task buckets in the EMR.
• Operates, sterilizes, and maintains necessary equipment, including but not limited to the autoclave, RFA machine, etc.
• Assists the physician with use of the C-Arm.
• Accurately maintains daily/monthly record keeping of radiation logs.
• Accurately completes and maintains all applicable records and logs (i.e.: radiation, spore testing, equipment, medical records, etc.).
• Properly maintains examination/procedure rooms, recovery areas, nurses stations, and all other clinical areas.
• Adheres to Infection Control, Safety and OSHA standards as specified by State, Joint Commission and Company standards.
• Maintains knowledge of, and complies with established State, Joint Commission, Company and any other applicable policies and procedures.
• Starts IV as needed after competency skills check-off.
• Instructs patients in simple procedures/tests and dispenses appropriate educational materials (clinical office only).
• Relays provider orders to the patient (clinical office only).
• Prepares, cleans and maintains all clinical equipment (clinical office only).
• Draws up injections to be administered (clinical office only).
• Verifies that radiological and laboratory records are received and in the patient chart.
• If radiological and/or laboratory records are not in the chart, takes necessary steps to obtain the records (clinical office only).
• Fits patients for durable medical equipment (DME) and completes all applicable paperwork, as directed (clinical office only).
• Obtains prior authorizations for radiology and/or prescriptions, as needed (clinical office only).
• Keeps rooms clean and stocked with supplies (clinical office only).
• Labels specimens accurately and distributes them to the appropriate personnel to ensure specimen integrity (clinical office only).
• Processes specimens and prepares them for shipping (clinical office only).
• Maintain lab area with ample supplies and in a clean and safe condition (clinical office only).
• Follows test requirements of laboratory and procures unaltered urine specimen for testing (clinical office only).
• Properly maintains examination rooms and all other clinical areas (clinical office only).
• Checks work e-mail on a regular basis throughout the workday.
• Participate in and complete all required trainings and in-services.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma, or equivalent.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Current Basic Life Support (BLS) certification.
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
• If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine).
• Must complete two (2)-step PPD (NE staff) OR must complete an annual PPD (SE staff).
• Must complete all regulatory competencies in accordance with working in the ASC.
• Within first ninety (90) days of employment as a Medical Assistant with C-Arm, must complete C-arm competencies.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• Completion of a Nurse Aide, Medical Assistant, or EMS training program, with a current Nurse Aide certification OR a Medical Assistant certification OR EMS Licensure.
• One (1) year of prior experience working in a medical practice.
• One (1) year of prior experience working with an Electronic Medical Record (EMR).
• Three (3) months of prior experience assisting in the use of a C-Arm machine.
• Surgical Tech certification.
• C-Arm Tech certification.
• One (1) year of prior experience as a Patient Care Tech in an Ambulatory Surgery Center/Operating Room setting.

Driving/Travel:

• The employee must have reliable transportation.
• Travel for this position may be required up to 80%.
• While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations.

Compensation and Benefits:

• Pay Range: $18.00/Hr - $21.00/Hr
• PTO: Up to 96 hours in first year (pro-rated based on start date)
• Holidays: 7 (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
• Retirement: 401(k) with employer match
• Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)
• Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program
• Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity