Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Informed Consent, Medical Treatment, Prescription Drugs, Schedule Development
General Summary:
A nonexempt position responsible for scheduling procedures directly with patients and to discuss any questions that that patient may have.
Essential Job Responsibilities:
- Responsible for scheduling, rescheduling and cancelling all procedure(s).
- Contacts area facility for available time for procedure.
- Educates patient on all aspects of the procedure that is scheduled.
- Schedules all pre-op clearance appointments with PCP or specialist.
- Coordinates any and all paperwork needed to facility (Including: complete order sets, H & Ps and imaging).
- Coordinates surgical representative through HIPAA compliant channels.
- Works with physician to keep pre-operative, surgical protocols updated.
- Schedules all initial follow-up appointments from procedure.
- Completes informed consents.
- Call in prescriptions according to MD protocol for procedure.
- Scans/sorts all documentation related to completion of duties.
- Other duties as assigned.
Job Requirements
Education: high school diploma.
Experience: Minimum two years of experience in customer services, with at least six months of experience in health care setting. Procedure scheduling experience preferred.
T
Tennessee Orthopaedic Alliance