Procedure/Technical Writer 2

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The Client is a leading electric utility in the United States, serving millions of customers across central, coastal, and Southern California. The Company provides electricity transmission and distribution services, supporting residential, commercial, and industrial customers across the region. It focuses on grid modernization, energy management, and infrastructure reliability to ensure consistent power delivery. The Client also drives clean energy adoption, electrification initiatives, and wildfire mitigation efforts, serving customers across its service territory.

Description:

• Bachelor's degree in communications, or other technical discipline or an equivalent combination of education, training, and experience. Typically, it possesses three to five years' experience writing manuals or procedures. Responsible for writing, cataloging, publishing and maintaining operations policy and procedures. May review publications and recommend revisions or changes in approaches, scope, format, and standards for publication
• Responsible for consulting with subject matter experts and content providers to ensure common understanding of policies and procedures

Day-to-Day Responsibilities/Workload:

Core Responsibilities

Work Method Documentation Development:

• Design, draft, and maintain:
• Standard Operating Procedures (SOPs)
• Job Aids
• Performance Support Notebooks
• Manual updates (e.g., Rubber Glove, Grounding, Rigging, Transmission Manuals)
• Ensure documentation is:
• Field-ready, practical, and usable by craft personnel
• Aligned with current standards, policies, and safety requirements
• Structured per approved WMI governance and SOP procedures

SME Engagement & Working Sessions

• Schedule and facilitate working sessions with SMEs, reviewers, and advisors
• Elicit technical input, operational insights, and field practices
• Capture consensus decisions and translate them into clear documentation

Research, Analysis & Technical Accuracy

• Research and consolidate policies, materials, presentations, vendor information, and SME input
• Validate accuracy and completeness of deliverables prior to approval

Collaboration & Project Support

• Partner with WMI Advisors, Project Leads, stakeholders, and SMEs
• Provide status updates and support project timelines
• Follow governance, review, and approval workflows defined in WMI procedures

Field Engagement & Media Support

• Perform on-site visits and job walks as needed
• Conduct basic image editing to support documentation
• Work with media vendors to write scripts and guide development

Maintenance & Continuous Improvement

• Maintain existing documentation in response to:
• Standards change
• Corrective actions
• Safety workstreams
• New tools, equipment, or processes
• Required Skills/Attributes:
• Experience Level (Practical Reality)
• This role is not entry-level in practice.

Typical requirement:

• 5 8+ years of technical writing experience, or
• 3 5+ years of technical writing experience plus strong utility/industrial/field-operations exposure
• This expectation is driven by high safety and compliance impact, direct interaction with experienced craft SMEs, and MOC-driven timelines with audit scrutiny.

Required Skills & Background:

• Proven experience producing technical or procedural documentation
• Ability to translate complex technical input into plain, field-usable language
• Strong facilitation skills for SME working sessions
• Strong organizational, writing, and version-control discipline
• Comfort collaborating across organizational units
• Experience with Microsoft Word, Excel, PowerPoint, photo editing software, SharePoint, OneDrive, Acrobat, Outlook, Teams, and Copilot

Desired Skills/Attributes:

• Experience in utilities, energy, construction, manufacturing, or industrial environments (strongly preferred)

Education Requirement:

• High School Diploma or Equivalent

TekWissen Group is an equal opportunity employer supporting workforce diversity.