Education Requirement: High School Diploma or Equivalent

Day-to-Day Responsibilities / Workload

Core Responsibilities

1. Work Method Documentation Development

Design, draft, and maintain:

• Standard Operating Procedures (SOPs)
• Job Aids
• Performance Support Notebooks
• Manual updates (e.g., Rubber Glove, Grounding, Rigging, Transmission Manuals)

Ensure documentation is:

• Field-ready, practical, and usable by craft personnel
• Aligned with current standards, policies, and safety requirements
• Structured per approved WMI governance and SOP procedures

2. SME Engagement & Working Sessions

• Schedule and facilitate working sessions with SMEs, reviewers, and advisors
• Elicit technical input, operational insights, and field practices
• Capture consensus decisions and translate them into clear documentation

3. Research, Analysis & Technical Accuracy

• Research and consolidate policies, materials, presentations, vendor information, and SME input
• Validate accuracy and completeness of deliverables prior to approval

4. Collaboration & Project Support

• Partner with WMI Advisors, Project Leads, stakeholders, and SMEs
• Provide status updates and support project timelines
• Follow governance, review, and approval workflows defined in WMI procedures

5. Field Engagement & Media Support

• Perform on-site visits and job walks as needed
• Conduct basic image editing to support documentation
• Work with media vendors to write scripts and guide development

6. Maintenance & Continuous Improvement

Maintain existing documentation in response to:

• Standards changes
• Corrective actions
• Safety workstreams
• New tools, equipment, or processes

Required Skills / Attributes

Experience Level (Practical Reality)

This role is not entry-level in practice.

Typical requirement:

• 5 8+ years of technical writing experience, or
• 3 5+ years of technical writing experience plus strong utility/industrial/field-operations exposure

This expectation is driven by:

• High safety and compliance impact
• Direct interaction with experienced craft SMEs
• MOC-driven timelines with audit scrutiny

Required Skills & Background

• Proven experience producing technical or procedural documentation
• Ability to translate complex technical input into plain, field-usable language
• Strong facilitation skills for SME working sessions
• Strong organizational, writing, and version-control discipline
• Comfort collaborating across organizational units
• Experience with Microsoft Word, Excel, PowerPoint, photo editing software, SharePoint, OneDrive, Acrobat, Outlook, Teams, and Copilot

Desired Skills / Attributes

• Experience in utilities, energy, construction, manufacturing, or industrial environments (strongly preferred)