Process and Performance Manager - Customs Broker Management

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Shape smarter customs operations through innovation and collaboration!

Analyze performance, improve processes, and partner with cross-functional teams to ensure compliant, efficient, and reliable global logistics.

Bring your analytical mindset and help redefine operational success!

Shape smarter customs operations through innovation and collaboration!

Analyze performance, improve processes, and partner with cross-functional teams to ensure compliant, efficient, and reliable global logistics.

Bring your analytical mindset and help redefine operational success!

Tasks

Your main tasks include, among others:

• Act as Competence Center Customs and be responsible for overseeing all processes related to outside brokerage services within AMERICAS
• Work to improve processes and drive efficiency whether handled locally or on the corporate level
• Work with process management persons or departments within the company regarding cross-functional subjects
• Provide support to operations especially regarding interfaces between transportation and broker processes
• Closely coordinate activities with proper counterparts at LTLS and LHT
• Liaison with relevant IT departments
• Analyze operational KPI's covering performance and workload
• Regularly review and analyze customs-relevant material movements and KPIs for LTLS/LTCS customers as well as LHT
• All other duties as assigned or required

Behind the scenes

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join us!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Benefits

Flight privileges

15-20 Vacation Days

401k plan

Commuter Benefits

Education

Employee Assistance Program

Family Policy

Flex Holidays

Healthcare

Life Insurance

Long Disability

Short Disability

up to 60 Sick Days

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Requirements

To thrive in this role, we value a combination of the following requirements:

• High school diploma/GED required
• Bachelor's degree required
• Master's degree desirable
• At least 3 years of professional experience required
• Fluency in English language required
• German language desirable
• Knowledge in Aviation MRO, aviation logistics, transportation, Import/Export, supply chain and/or industrial engineering required
• Knowledge in ProX academy, process management, performance management, power BI and/or Tableau desirable
• Excellent knowledge in Excel/Word/Access/PowerPoint/Visio
• Knowledge of SAP R/3 or other ERP system is desirable
• Excellent use of email, internet, and other computer tools
• Excellent detail oriented
• Excellent communication skills
• Willingness to travel
• Must possess a legal work permit in the U.S.
• CV/Resume required
• Company will not provide relocation assistance

Company

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers' aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de

Join Us.

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