Process Associate-Customer Service-US

Infosys

Fargo, ND

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JOB DETAILS

SKILLS

Automation, Best Practices, Business Process Management, Business-to-Business (B2B), Call Centers, Communication Skills, Cost Control, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, High School Diploma, Leading Edge Technology, Mobile Applications, Multilingual, Order Management, Order Processing, Outsourcing, Problem Solving Skills, Process Engineering, Process Improvement, Process Management, Productivity Management, Resolve Customer Issues, Sales Support, Small Business, Software Administration, Spanish Language

LOCATION

Fargo, ND

POSTED

1 day ago

Job DescriptionBilingual Spanish Contact Center RepresentativeJob Description:The Bilingual Contact Center Representative for the client's program is an entry-level position responsible for providing friendly and efficient support to small store owners who use the client's mobile application. This role is crucial in assisting our partners with their app-related questions, helping them place orders, and ensuring a positive experience that contributes to their business success and our continued partnership.Job Responsibilities* Handle inbound calls, chats, and emails from app users, addressing common inquiries about app navigation, order status, and general program information* Provide clear and polite assistance, guiding users through simple app functionalities and troubleshooting basic issues* Maintain a positive and helpful demeanor in all interactions, and conduct outbound calls to follow up on support tickets and ensure customer satisfaction* Help store owners with basic questions about placing orders through the app and assist users in understanding current promotions and how to access them* Participate in training sessions to gain in-depth knowledge of the app's features, products, and customer service best practices* Seek guidance from team leads and senior colleagues to improve your problem-solving and communication skills, while continuously learning about the needs of small business owners to provide tailored support* Accurately and completely document details of all customer interactions and inquiries in the CRM systemBasic Qualifications:* High School Diploma or GED Equivalent* At least 1 year of experience relating to the job descriptionPreferred Qualifications:* Exceptional Spanish language proficiency, both spoken and written* Prior experience in a B2B customer service or sales support role* Demonstrated ability to manage and process orders accurately* Strong capacity for handling customer inquiries with a positive attitude* Familiarity with CRM software and order entry systemsWho We AreInfosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginInfosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

About the Company

Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer/IT Services

WEBSITE

https://www.infosys.com/careers

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