Process Automation Lead

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Process Automation Lead

IT | Shelton

Reports to: AVP App support and Operations Excellence

Role Overview

The Process Automation Lead is responsible for driving automation initiatives across the region, leveraging UiPath and federated solutions to improve efficiency, reduce manual effort, and enhance process reliability. This role operates within the Automation CoE, leading the identification, design, and deployment of automation solutions while ensuring governance, scalability, and alignment with enterprise standards.

In addition, this role serves as the UiPath Regional Administrator, overseeing the platform’s governance, access management, and operational stability across the region.

Responsibilities

Process Automation & Delivery

• Identify, assess, and prioritize high-volume, repetitive processes suitable for automation across business functions.
• Partner with business stakeholders and subject matter experts to document current processes and define automation requirements.
• Design, develop, test, and deploy UiPath bots to automate manual processes and improve operational efficiency.
• Ensure automation solutions are scalable, maintainable, and aligned with enterprise architecture and best practices.
• Support and mentor other developers in bot development, testing, and deployment activities.
• Drive continuous improvement by identifying opportunities for enhancements, optimization, and reuse of automation components.

Platform Administration (Regional Scope)

• Act as regional UiPath administrator, managing platform configuration, environments, and governance.
• Oversee user access management, roles, and permissions to ensure compliance and security.
• Monitor bot performance, job execution, and platform stability, ensuring timely resolution of issues.
• Collaborate with global teams to align with CoD standards, release management, and platform upgrades.
• Ensure adherence to governance frameworks, audit requirements, and documentation standards.
• Manage bot scheduling, orchestrator configurations, and release deployments across environments.

Stakeholder Engagement & Governance

• Act as a bridge between business teams, CoE, and technical teams, translating business needs into automation solutions.
• Facilitate communication and training to drive user adoption and understanding of automation capabilities.
• Contribute to the development of process design documentation and knowledge repositories.
• Support rollout strategies and post-go-live activities, including hypercare and continuous improvement cycles.

Qualifications

• Strong analytical and problem-solving skills with an automation mindset
• Excellent communication and stakeholder management skills
• Proven ability to translate business processes into technical solutions
• Strong organizational and time management capabilities, with the ability to manage multiple priorities
• Experience with an RPA solution (development and/or administration) is required.
• UiPath RPA certification strongly preferred
• Familiarity with process documentation, business analysis, and system integration concepts
• Ability to work independently while collaborating effectively within cross-functional teams
• Experience in automation, RPA, or digital transformation initiatives
• Knowledge of UiPath or similar platform is a plus.
• Exposure to Pega is a plus
• Continuous improvement mindset with a focus on efficiency and scalability.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

#Richemont #WeCraftTheFuture