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Process Automation Specialist

Diversified Technology, Inc.

Columbus, OH(remote)

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JOB DETAILS
SKILLS
Acceptance Testing, Analysis Skills, Automation, Automation System Development, Business Analysis, Business Processes, Business Solutions, Business Support, Call Center Operations, Call Centers, Communication Skills, Computer Programming, Computer Science, Computer Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Service Systems, Customer Support/Service, Database Administration, Database Technology, Debugging Skills, Detail Oriented, ERP (Enterprise Resource Planning), Financial Services, Identify Issues, Information Technology & Information Systems, Information Technology Consulting, Interpersonal Skills, Leadership, Lean Six Sigma, Management of Information Systems/Technology (MIS), Microsoft Access Database, Microsoft Product Family, Microsoft Visual Basic for Applications (VBA), Microsoft Visual Studio, Multitasking, Operational Improvement, Operational Strategy, Problem Solving Skills, Process Analysis, Process Development, Process Flow, Process Improvement, Production Support, Quality Assurance, Requirements Management, SQL Databases, Six Sigma Certification, Software Development, System Integration (SI), Technical Support, Technical Writing, Test Automation, Test Plan/Schedule, Testing, Time Management, Unit Test, Validation Testing
LOCATION
Columbus, OH
POSTED
2 days ago
WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.

WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.

WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

Job Title: Process Automation Specialist
Location: Hybrid or Fully Remote
Duration: 1 year contract
Employment Type: W2

Job Summary
We are seeking a motivated Process Automation Specialist to design, develop, and implement automation solutions that improve operational efficiency and support Customer Contact Center objectives. The ideal candidate will have experience with application development, process automation, databases, and troubleshooting technology solutions. This role will work closely with business stakeholders and IT teams to enhance existing systems, develop automation tools, and provide ongoing support for business-critical applications.

Key Responsibilities
  • Design, develop, test, and implement automation solutions using technologies such as Visual Studio, Pega, Microsoft Access, SQL Databases, VBA, and RPA tools.
  • Develop, code, unit test, debug, and deploy Robotic Process Automation (RPA) solutions.
  • Analyze business processes and identify opportunities for automation and operational improvements.
  • Troubleshoot application and automation issues and coordinate resolution with IT teams.
  • Review organizational requirements and evaluate the impact of changes on applications and systems.
  • Support technology implementations through validation testing, user acceptance testing (UAT), and post-deployment verification.
  • Create and maintain technical documentation, process flows, and support materials.
  • Assist leadership in developing and executing test plans for technology enhancements.
  • Balance development, testing, implementation, and production support responsibilities.
  • Provide technical support for automation solutions and business applications.
  • Collaborate with cross-functional teams to deliver scalable and reliable solutions.
  • Participate in after-hours, weekend, standby, and emergency support as required.
Required Qualifications
  • Bachelor's Degree in Computer Science, Information Technology, Computer Programming, Management Information Systems, or related field; equivalent certification may be considered.
  • 1 3 years of application development experience in a corporate environment.
  • Experience with software development using Visual Studio, SQL Databases, Microsoft Access, and automation technologies.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to work independently and within a team environment.
  • Strong attention to detail and commitment to accuracy.
  • Ability to learn new technologies and adapt in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Advanced proficiency with personal computers and Microsoft 365 applications.
  • Experience supporting testing activities, including validation and post-implementation testing.
  • Ability to manage multiple priorities and meet deadlines.
Preferred Qualifications
  • 1 3 years of experience developing Robotic Process Automation (RPA) solutions.
  • 1 3 years of experience developing VBA applications.
  • Knowledge of Pega platform development.
  • Experience working in Call Center Operations environments.
  • Familiarity with Customer Information Systems (CIS) and/or Distribution Information Systems (Client).
  • LEAN and/or Six Sigma certification or experience.
  • Experience with process improvement methodologies and workflow optimization.
Key Skills
  • Robotic Process Automation (RPA)
  • SQL & Database Management
  • Microsoft Access
  • Visual Studio
  • VBA Development
  • Pega
  • Process Improvement
  • Testing & Validation
  • Troubleshooting & Support
  • Microsoft 365
  • LEAN / Six Sigma
  • Call Center Technology Support
  • Application Development
  • Business Process Analysis
  • Technical Documentation
Pay rate:

Please click on the link below for our company benefits
https://docs.google.com/document/d/1q2mHf0U1akaC1ZKC65-VyyG3FrKBGNCahx3WpS2mj7M/edit?usp=sharing

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.

Pay rate:

Please click on the link below for our company benefits
https://docs.google.com/document/d/1q2mHf0U1akaC1ZKC65-VyyG3FrKBGNCahx3WpS2mj7M/edit?usp=sharing

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.

About the Company

D

Diversified Technology, Inc.

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