Process Consultant - Life Insurance Transformation & AI

Our Client, an IT Services and Consultant company, is looking for a Process Consultant - Life Insurance Transformation & AI for their Cincinnati, OH location.

Responsibilities:

• Process Assessment & Transformation:
• Analyze and document current-state business processes across Life Insurance operations.
• Identify process inefficiencies, bottlenecks, operational risks, and automation opportunities.
• Design future-state operating models and process improvement roadmaps.
• Lead business process reengineering (BPR) initiatives to improve efficiency, quality, and customer experience.
• Life Annuity Insurance Domain Consulting:
• Provide subject matter expertise across Life Insurance functions including:
• New Business & Underwriting
• Policy Administration
• Claims Processing
• Customer Service Operations
• Policy Servicing
• Billing & Premium Management
• Agent/Broker Support
• Understand regulatory and compliance requirements impacting Life Insurance operations.
• AI & Intelligent Automation:
• Identify opportunities to leverage AI, Generative AI, Machine Learning, NLP, and Intelligent Automation.
• Collaborate with technology teams to design and implement AI-driven solutions.
• Develop AI use cases and business cases aligned with operational objectives.
• Measure and track business outcomes from AI adoption initiatives.
• Support AI governance, risk assessment, and change management activities.
• Stakeholder Management:
• Facilitate workshops, process discovery sessions, and executive presentations.
• Partner with business and IT stakeholders to align transformation initiatives with strategic objectives.
• Present recommendations, process maps, KPIs, and transformation roadmaps to senior leadership.
• Continuous Improvement:
• Establish process performance metrics and governance frameworks.
• Drive RPA / Lean Six Sigma methodologies and continuous improvement practices.
• Monitor post-implementation benefits realization and operational performance.

Requirements:

• Bachelor's degree in business, Insurance, Operations, Engineering, or a related field.
• 8+ years of experience in RPA, Business Process Consulting, Operations Consulting, or Process Excellence.
• 5+ years of experience within the Life Insurance industry.
• Hands-on experience in process mapping, process redesign, and operational transformation.
• Strong knowledge of AI, Intelligent Automation, RPA, Generative AI, and process optimization technologies.
• Experience delivering consulting engagements with executive-level stakeholder interaction.
• Proficiency with process modeling tools such as Visio, Signavio, ARIS, Lucidchart, or similar.
• Strong analytical, problem-solving, and communication skills.
• Required Skills:
• Life Annuity Insurance Operations
• Business Process Reengineering (BPR)
• Process Consulting
• Business Transformation
• AI / Generative AI Strategy
• Intelligent Automation
• Process Mining
• RPA and Lean Six Sigma
• Change Management
• Business Analysis

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities