Our Client, an IT Services and Consultant company, is looking for a Process Consultant – Life Insurance Transformation & AI for their Cincinnati, OH location.
Responsibilities:
Process Assessment & Transformation:
Analyze and document current-state business processes across Life Insurance operations.
Identify process inefficiencies, bottlenecks, operational risks, and automation opportunities.
Design future-state operating models and process improvement roadmaps.
Lead business process reengineering (BPR) initiatives to improve efficiency, quality, and customer experience.
Life Annuity Insurance Domain Consulting:
Provide subject matter expertise across Life Insurance functions including:
New Business & Underwriting
Policy Administration
Claims Processing
Customer Service Operations
Policy Servicing
Billing & Premium Management
Agent/Broker Support
Understand regulatory and compliance requirements impacting Life Insurance operations.
AI & Intelligent Automation:
Identify opportunities to leverage AI, Generative AI, Machine Learning, NLP, and Intelligent Automation.
Collaborate with technology teams to design and implement AI-driven solutions.
Develop AI use cases and business cases aligned with operational objectives.
Measure and track business outcomes from AI adoption initiatives.
Support AI governance, risk assessment, and change management activities.
Stakeholder Management:
Facilitate workshops, process discovery sessions, and executive presentations.
Partner with business and IT stakeholders to align transformation initiatives with strategic objectives.
Present recommendations, process maps, KPIs, and transformation roadmaps to senior leadership.
Continuous Improvement:
Establish process performance metrics and governance frameworks.
Drive RPA / Lean Six Sigma methodologies and continuous improvement practices.
Monitor post-implementation benefits realization and operational performance.
Requirements:
Bachelor’s degree in business, Insurance, Operations, Engineering, or a related field.
8+ years of experience in RPA, Business Process Consulting, Operations Consulting, or Process Excellence.
5+ years of experience within the Life Insurance industry.
Hands-on experience in process mapping, process redesign, and operational transformation.
Strong knowledge of AI, Intelligent Automation, RPA, Generative AI, and process optimization technologies.
Experience delivering consulting engagements with executive-level stakeholder interaction.
Proficiency with process modeling tools such as Visio, Signavio, ARIS, Lucidchart, or similar.
Strong analytical, problem-solving, and communication skills.