Sign upLog in

Process Engineer

Iconma

Columbia, MD

Apply
JOB DETAILS
SALARY
$47.96–$52.96 Per Hour
SKILLS
Adjudication, Analysis Skills, Claims Processing, Cobol Programming Language, Computer Science, Continuous Improvement, Data Analysis, Data Quality, Electronic Data Interchange (EDI), Groovy Programming Language, Health Insurance, Health Plan, Healthcare, IBM z-OS Operating System, Identify Issues, Incident Management, Information Technology & Information Systems, JCL (Job Control Language), Jenkins, Mainframe Computer, Microsoft SharePoint, Multiplatform/Cross-Platform, Object Oriented Programming (OOP) Languages, On Call, Operational Improvement, Operational Strategy, Operational Support, Oracle, Oracle Database, Problem Solving Skills, Process Analysis, Process Engineering, Production Control, Production Support, Python Programming/Scripting Language, Quality Assurance, Root Cause Analysis, SQL (Structured Query Language), SQL Databases, Salesforce.com, Scripting (Scripting Languages), ServiceNow, Software Administration, Technical Support, Testing, Transaction Processing/Management, XML (EXtensible Markup Language)
LOCATION
Columbia, MD
POSTED
1 day ago

Our client, a Health Insurance company, is looking for a Process Engineer for their Columbia, MD/Hybrid location.
 
Responsibilities:
Production Monitoring & Support

  • Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.
  • Monitor applications using tools like Dynatrace and Jenkins for system health and performance
  • Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
  • Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
  • Provide Tier 1/L1 support for production applications and tenant systems.
Incident Management & Issue Resolution
  • Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure
  • Conduct root cause analysis (RCA) and identify recurring incident patterns
  • Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce)
  • Collaborate with development, QA, and infrastructure teams for issue resolution
Data Analysis & EDI Processing
  • Analyze and process EDI 837/835 healthcare claims and XML files
  • Investigate claim errors (e.g., 999 rejections) and ensure data integrity
  • Write and execute complex SQL queries across multi-database (Oracle) environments
Documentation & Continuous Improvement
  • Develop and maintain SOPs, runbooks, and system documentation
  • Document monitoring design, workflows, and support processes
  • Contribute to continuous improvement initiatives and operational efficiency
 
Requirements:
  • Bachelor’s degree in computer science, IT, or related field (or equivalent experience)
  • 5–7+ years of experience in IT production support or operations
  • Experience with CA-7 job scheduling and batch processing
  • Strong analytical, troubleshooting, and problem-solving skills
  • Proficiency in SQL and Oracle databases
  • Experience with incident management processes and tools
  • Mainframe: COBOL, JCL, CA7
  • Scripting: Python, Groovy (Jenkins pipelines)
  • Monitoring Tools: Dynatrace, Jenkins, Prometheus
  • Databases: Oracle, SQL, Snowflakes
  • EDI: 837/835 transactions, XML processing
  • Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems
  • Preferred Qualifications
  • Knowledge of Claims Adjudication processes (Healthcare domain)
  • Experience with EDI transaction standards and healthcare claims systems
  • Exposure to object-oriented programming languages
  • Experience working with Blue Cross Blue Shield (BCBS) or similar plans
Work Environment
  • Fast-paced, production-critical IT environment
  • Require on-call support or extended hours during production incidents.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

Resume Resources

Free Resume TemplatesFree Resume Builder