Process Engineer

Title: Process Engineer
Location: Remote
Duration: 3 Months

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Project Roles and Responsibilities

As a Process Engineer, Strategic Process Improvement/Operations for Health, You will be responsible for delivering process maps, gap analysis, defect identification, and problem solutioning. You'll assist with leadership updates and collaboration across the enterprise and business units as the strategy evolves.
Duties/Responsibilities:
-Clarify purpose and define process start/end points
-Identify stakeholders, SMEs, and decision owners
-SME interviews and working sessions
-Review existing SOPs, job aids, policies
-Map each step (include handshakes, tooling, timing, etc)
-List process steps as RACI rows
-Identify roles or stakeholders as columns
-Assign Responsible, Accountable, Consulted, Informed
-Walkthroughs with SMEs and leaders
-Confirm step accuracy and accountability
-Resolve conflicts around ownership
-Adjust map and RACI based on feedback
-Finalize and publish process map and RACI
-Link artifacts to SOPs, training, or governance processes
-Confirm process owner and review cadence
-Define how updates will be managed

Required Qualifications
-At least 5 years of Healthcare experience.
-5+ years of process improvement and program management experience.
-5 or more years experience working in either matrix environments or high-collaboration organizations.
-Lean or LSS equivalent certification.
-Superior communication skills and experience communicating at all levels of the organization, including the Executive Leadership Team.
-Experience building, developing, and leading high performing teams both directly and indirectly.
-Experience driving long term strategies while delivering on near team objectives.
-Some travel will be required, but likely less than 25%
Preferred Qualifications
-Pharmacy Benefit Management Experience
Education
-Bachelor's Degree Required