Process & Experience Optimization - Business Tester (1125)

Job Title: Process & Experience Optimization - Business Tester (1125)

Location: Brooklyn, OH (Onsite at 4910 Tiedeman Rd; potential hybrid based on performance)
Duration: Contract - 4 months
Pay Range: $24/hr $24/hr (W2)
Job ID: 409442
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Business Tester to join our team supporting Commercial Credit Servicing initiatives. The ideal candidate will have experience in commercial banking testing, preferably with Loan IQ, and a proven ability to design and execute business UAT test cases in tools such as JIRA/Xray to validate requirements and reduce implementation risk.

Top Qualifications When Reviewing Resumes:

• Commercial banking experience, preferably with Loan IQ.
• Business and system test case execution background.
• Ability to write Business UAT test cases based on business requirements and experience executing test cases in JIRA/Xray.

Position Summary

The Commercial Credit Servicing Testing Resource provides dedicated testing support for conversion, upgrade, enhancement, automation, and release activities impacting Commercial Credit Servicing. This role prepares and executes test scripts, documents defects, validates system functionality, and confirms business requirements are met prior to production implementation.

The position serves as a key quality assurance resource within the Commercial Credit Servicing Transformation and Delivery organization, helping increase testing throughput, improve test coverage, and reduce implementation risk. The contractor will partner with Business Analysts, Technology teams, Product Owners, and Operational SMEs to support successful delivery of enhancements, system upgrades, conversions, automation initiatives, and production releases.

Responsibilities:

• Execute User Acceptance Testing (UAT), functional, regression, and validation testing activities.
• Prepare, maintain, and update test scripts, scenarios, data, and documentation.
• Review business requirements, user stories, process documentation, and acceptance criteria to ensure adequate test coverage.
• Perform end-to-end testing across multiple servicing platforms and applications.
• Document, track, and retest defects through resolution with proper supporting evidence.
• Validate that enhancements, conversions, upgrades, and process changes meet documented business requirements.
• Support release readiness by confirming testing results and identifying potential implementation risks.
• Assist in coordinating testing schedules, status updates, and execution progress reporting.
• Participate in project meetings, defect triage sessions, and testing reviews with cross-functional stakeholders.
• Execute post-release validation to confirm production performance as expected.
• Perform other duties as assigned to support accurate and timely completion of testing, requirements, or releases.

Testing Scope:

• System conversions.
• Platform upgrades.
• Business process enhancements.
• Automation initiatives.
• Regulatory and compliance changes.
• Production defect remediation.
• Maintain testing evidence and documentation per governance and audit requirements.
• Identify opportunities to improve testing efficiency, standardization, and QA practices.

Required Skills & Qualifications:

• 1+ years in testing, quality assurance, business operations, banking operations, or related disciplines.
• 1+ years in Commercial Banking, Commercial Servicing, Loan Operations, or Financial Services.
• Experience executing structured test cases and documenting results.
• Experience supporting UAT or QA activities.
• Experience with JIRA, Azure DevOps, Quality Center, or similar testing and defect management tools, including Xray preferred.
• Strong attention to detail with the ability to identify issues, inconsistencies, and defects.
• Ability to manage multiple testing efforts while meeting deadlines.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel, Word, and SharePoint.

Preferred Skills:

• Familiarity with Loan IQ, Salesforce, nCino, SharePoint, or other enterprise servicing platforms.
• Experience supporting system conversions, upgrades, or transformation initiatives.

Core Competencies:

• Test Planning and Execution.
• Quality Assurance and Defect Identification.
• Documentation and Recordkeeping.
• Analytical Thinking and Problem Solving.
• Time Management.
• Collaboration and Teamwork.
• Risk Awareness.
• Attention to Detail.
• Continuous Improvement Mindset.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.