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Process & Experience Optimization - Business Tester

ICONMA, LLC
  • Brooklyn, OH
  • $24 Per Hour
  • Quick Apply
1 day ago

Job Description

Our client, a Banking company, is looking for a Process & Experience Optimization - Business Tester for their Brooklyn, OH/Hybrid location.
 
Responsibilities:
  • The Commercial Credit Servicing Testing Resource (Contractor) provides dedicated testing support for conversion, upgrade, enhancement, automation, and release activities impacting Commercial Credit Servicing.
  • This role is responsible for preparing and executing test scripts, documenting defects, validating system functionality, and confirming business requirements are met prior to production implementation.
  • The position serves as a key quality assurance resource within the Commercial Credit Servicing Transformation and Delivery organization, helping increase testing throughput, improve test coverage, and reduce implementation risk.
  • By supporting testing activities, this role enables business analysts, subject matter experts, and project teams to remain focused on requirements definition, stakeholder engagement, solution design, and implementation readiness.
  • The contractor will partner with Business Analysts, Technology teams, Product Owners, and Operational SMEs to support successful delivery of enhancements, system upgrades, conversions, automation initiatives, and production releases.
  • Execute User Acceptance Testing (UAT), functional testing, regression testing, and validation testing activities.
  • Prepare, maintain, and update test scripts, test scenarios, test data, and testing documentation.
  • Review business requirements, user stories, process documentation, and acceptance criteria to ensure adequate test coverage.
  • Perform end-to-end testing across multiple servicing platforms and applications.
  • Document, track, and retest defects through resolution, ensuring proper supporting documentation is maintained.
  • Validate that system enhancements, conversions, upgrades, and process changes meet documented business requirements.
  • Support release readiness activities by confirming testing results and identifying potential implementation risks.
  • Assist in coordinating testing schedules, testing status updates, and execution progress reporting.
  • Participate in project meetings, defect triage sessions, and testing reviews with cross-functional stakeholders.
  • Execute post-release validation activities to confirm implementations perform as expected in production environments.
  • Other duties as assigned, including performance of special tasks and follow up for accurate and timely completion of testing, requirements, or releases.
  • Testing Scope:
  • System conversions
  • Platform upgrades
  • Business process enhancements
  • Automation initiatives
  • Regulatory and compliance changes
  • Production defect remediation
  • Maintain testing evidence and documentation in accordance with project governance and audit requirements.
  • Identify opportunities to improve testing efficiency, standardization, and quality assurance practices.
 
Requirements:
  • 1+ years of experience in testing, quality assurance, business operations, banking operations, or related disciplines.
  • 1+ years of Commercial Banking, Commercial Servicing, Loan Operations, or Financial Services experience.
  • Experience executing structured test cases and documenting test results.
  • Experience supporting User Acceptance Testing (UAT) or Quality Assurance (QA) activities.
  • Experience working with JIRA, Azure DevOps, Quality Center, or similar testing and defect management tools.
  • Strong attention to detail and ability to identify issues, inconsistencies, and defects.
  • Ability to manage multiple testing efforts simultaneously while meeting deadlines.
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Excel, Word, and SharePoint.
  • Highly Preferred:
  • Familiarity with Loan IQ, Salesforce, nCino, SharePoint, or other enterprise servicing platforms.
  • Experience supporting system conversions, upgrades, or transformation initiatives.
  • Core Competencies:
  • Test Planning and Execution
  • Time Management
  • Quality Assurance and Defect Identification
  • Collaboration and Teamwork
  • Analytical Thinking
  • Risk Awareness
  • Documentation and Recordkeeping
  • Problem Solving
  • Attention to Detail
  • Continuous Improvement Mindset
  • Top 3 things looking when reviewing resumes:
  • Commercial Banking Experience (preferable with Loan IQ)
  • Business and System Test Case Execution Background (testing background)
  • Writing Business UAT test cases based on Business Requirements and/or previous experience executing test cases in JIRA/Xray
 
Why Should You Apply?

Numbers & Facts

LocationBrooklyn, OH
Salary$24 Per Hour

Skills

  • Acceptance Testingunmatched
  • Analysis Skillsunmatched
  • Atlassian JIRAunmatched
  • Automationunmatched
  • Banking Operationsunmatched
  • Banking Servicesunmatched
  • Bug Tracking/Defect Managementunmatched
  • Business Analysisunmatched
  • Business Caseunmatched
  • Business Operationsunmatched
  • Business Processesunmatched
  • Business Solutionsunmatched
  • Channel Strategiesunmatched
  • Commercial Bankingunmatched
  • Commercial Loansunmatched
  • Communication Skillsunmatched
  • Continuous Improvementunmatched
  • Cross-Functionalunmatched
  • Detail Orientedunmatched
  • DevOpsunmatched
  • Documentationunmatched
  • Financial Servicesunmatched
  • Functional Testingunmatched
  • Health Planunmatched
  • Identify Issuesunmatched
  • Loan Operationsunmatched
  • Loan Servicingunmatched
  • Microsoft Excelunmatched
  • Microsoft SharePointunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Wordunmatched
  • Operational Supportunmatched
  • Presentation/Verbal Skillsunmatched
  • Process Improvementunmatched
  • Production Systemsunmatched
  • Progress Reportsunmatched
  • Quality Assuranceunmatched
  • Quality Assurance Methodologyunmatched
  • Radiographyunmatched
  • Regression Testingunmatched
  • Regulatory Complianceunmatched
  • Requirements Managementunmatched
  • Riskunmatched
  • Risk Analysisunmatched
  • Risk Managementunmatched
  • Salesforce.comunmatched
  • System Testunmatched
  • System Validationunmatched
  • Systems Administration/Managementunmatched
  • Team Playerunmatched
  • Test Caseunmatched
  • Test Dataunmatched
  • Test Plan/Scheduleunmatched
  • Test Requirementsunmatched
  • Test Scenariounmatched
  • Test Scriptsunmatched
  • Testingunmatched
  • Time Managementunmatched
  • Validation Testingunmatched
  • Writing Skillsunmatched

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