Process Forward Salesforce Engineer

SMBHD (www.smbhd.com) is a boutique Salesforce consulting firm built for small and mid-market businesses. We work in small, focused delivery pods — and we're looking for engineers who thrive with broad ownership, direct client contact, and the autonomy to shape a solution from first conversation to go-live.

If you've been looking for a role where the distance between understanding a problem and solving it is as short as possible, this is it.

THE ROLE
Process Forward Salesforce Engineers are the core of how we deliver. You work inside a pod of 3–4 engineers running 2–4 client engagements at a time — sometimes as the sole technical lead on a project, sometimes alongside pod teammates on a larger one. The model is intentionally lean. There's no separate analyst to gather requirements, no separate trainer to run enablement, no separate developer to build what you've scoped.

You do all of it. Not because we're cutting corners, but because the best solutions come from people who stay connected to the problem from discovery through deployment. You shape the requirements because you understand what's buildable. You build the solution because you understand what the client actually needs. You run the training because you built the thing and know it better than anyone.

This is the role for someone who finds handoffs frustrating and broad ownership energizing.

WHAT YOU'LL DO
• Run discovery sessions and requirements workshops directly with client stakeholders — translating messy business problems into clean, buildable solutions
• Design and deploy AI-powered workflows, agents, and automations on the Salesforce platform — Agentforce, Flow, Apex, LWC
• Architect integrations between Salesforce and client systems across REST/SOAP APIs and data pipelines
• Own data migrations from legacy systems into Salesforce
• Deliver end-user training and drive adoption so clients don't just go live — they actually use what you built
• Work across 2–4 active projects with your pod, context-switching with intention and keeping every engagement moving
• Contribute to SMBHD's delivery playbooks by bringing real-world patterns back from the field
• Support scoping and estimates as engagements develop

WHO YOU ARE
You have deep Salesforce chops — Apex, Flow, LWC, declarative config, integrations — and you've delivered enough full implementations to know where things usually go wrong. You're comfortable in front of a VP explaining the solution and comfortable in a code editor building it the same afternoon.

You've probably felt the friction of roles that keep you too far from one end or the other. Maybe you're a developer who wishes they had more say in shaping the problem. Maybe you're a consultant who wants to get closer to the build. Either way, you've been looking for a model where that gap doesn't exist.

You're not intimidated by AI — you're already experimenting with it, thinking about how it changes what's possible on the platform, and looking for a place that takes that seriously.

REQUIREMENTS
• 1 - 3 years delivering Salesforce solutions end-to-end, from requirements through go-live
• Strong Apex, Flow, LWC, and declarative configuration
• Experience leading client-facing discovery, requirements gathering, and stakeholder workshops
• REST/SOAP API design and integration experience
• 3+ Salesforce certifications (Admin, PD1, App Builder, or relevant Cloud certs)
• GIT and CI/CD experience
• Excellent communication across both technical and business audiences
• Bachelor's degree in CS, MIS, Business, or equivalent experience

Bonus Points:
• Hands-on experience with Agentforce, Einstein, or Salesforce AI products
• Prompt engineering or LLM application experience
• 5+ Salesforce certifications
• Experience delivering end-user training and change management
• Background across multiple Salesforce clouds — Sales, Service, Communities, Marketing

PERKS
• Medical, Dental, Vision & Disability Insurance
• 401(k) with 6% match (no vesting period)
• Flexible schedule
• A team that ships, not just advises

OUR CORE VALUES
• Get S*&% Done.
• Be Smart and Ambitious.
• Be Compassionate Towards Everyone.
• Come to Work Positive and Excited.
• Be Collaborative with Sharp Elbows.