Process Improvement & Innovation Lead

Position Summary: 

If you're the kind of person who looks at a broken process and can't help but want to fix it — and you have the structured thinking, analytical rigor, and people skills to drive it all the way to completion — we want to talk to you. As our Process Improvement & Innovation Lead, you'll own operational excellence at EverDriven: diagnosing inefficiencies, scoping and managing improvement initiatives end-to-end, designing and piloting data-driven solutions, and scaling what works into lasting operational change. You're equally at home building a project plan as you are running a root cause analysis. You'll thrive working across functions, build trust with stakeholders at every level, keep leadership informed as initiatives progress, and stay focused and effective even when priorities shift.

Salary Range: $80,000 - $95,000/year, based on experience + bonus potential 

Location: Greenwood Village, CO.  Hybrid role - 4 days in the office and 1 day remote.

Responsibilities: 

• Lead cross-functional process improvement initiatives within Operations — partnering where workflows intersect with Sales, Marketing, Tech.
• Facilitate working agreements and shared objectives across teams of subject matter experts and operations leaders.
• Deploy Six Sigma and Lean methodologies to eliminate waste, manage risk, and improve quality in processes and products.
• Implement new tools, methods, and standard work that deliver measurable improvements in cost, quality, and cycle time.
• Own full project lifecycle management for improvement initiatives: define scope, build project plans, manage timelines and resources, track milestones, surface risks early, and drive initiatives to completion with discipline and accountability.
• Establish standard workflows and collaborate with operations knowledge  lead to create Standard Operating Procedures.  Partner with the operations training lead to train teams on new or updated workflows, tools, or processes.
• Identify and act on both risks and opportunities, maintaining continuous alignment with business priorities and resource capacity.
• Develop and maintain a robust stakeholder communication cadence — building exec-ready reporting, curating progress decks, and presenting results at every phase of pilots and initiatives so leaders stay informed and aligned.
• Leverage low-code/no-code tools, process data, and operational metrics to design improvements, run structured pilots, and make data-driven recommendations on whether to scale, adjust, or stop.

Requirements: 

• 3–5 years of hands-on process improvement, operations, or project management experience — with a clear track record of identifying problems, leading pilots or initiatives, and delivering measurable results.
• Demonstrated experience managing projects end-to-end — including scoping, planning, risk management, and delivery — alongside process improvement work; Agile or PMP experience a plus.
• Ability to apply the right project management methodology — Agile, Waterfall, or hybrid — based on initiative type, and champion iterative approaches that keep teams moving and responsive to changing priorities.
• Demonstrated change management experience — landing process changes with frontline operations teams and driving adoption past the announcement.
• Strong organizational, communication, and critical thinking skills with a proven ability to manage multiple priorities in a fast-paced setting.
• Proficiency in project management tools (e.g. Smartsheet, Jira, Asana, or similar) and Microsoft Office; able to build and maintain project plans, track dependencies, and communicate status clearly across stakeholders.
• A collaborative mindset with a strong ability to lead through influence rather than authority.
• A genuine passion for process improvement — you find inefficiency frustrating and fixing it energizing. You challenge the status quo with data, not just opinions, and you bring others along on the journey.
• Six Sigma Green Belt or higher preferred (Black Belt a plus); Lean certification valued. Comfort navigating ambiguity and competing priorities is a must — this role operates in a fast-moving environment where priorities shift and your ability to stay focused and adaptable is key.

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

#LI-Hybrid