Process Improvement Innovation Specialist

Position Summary

The Retail Workforce Management Specialist supports the planning, analysis, and system administration activities that help optimize labor deployment across the retail organization. Reporting to the WFM System & Labor Standards Manager, this role assists with maintaining workforce management systems, validating labor standards, and generating labor performance insights. The WFM Specialist helps ensure schedules align with customer demand, business goals, and compliance requirements to drive operational efficiency.

Key Responsibilities

Workforce Management System Support

• Assist in maintaining and updating the WFM platform (e.g., Legion, Kronos, UKG, Reflexis) to support accurate scheduling, forecasting, and timekeeping.
• Partner with IT and HR teams to monitor integrations with payroll and POS systems.
• Support system testing, upgrades, and rollout of new features or configuration changes.
• Provide day-to-day user support and assist in developing training resources for field and store leaders.

Labor Standards & Modeling Support

• Help collect and organize data used to validate labor standards and staffing models.
• Conduct time studies or data reviews to identify process improvement opportunities.
• Support the creation of workload models that align labor needs with sales forecasts and service expectations.
• Maintain documentation of process standards and assumptions for transparency and consistency.

Reporting & Analysis

• Generate recurring reports and dashboards on scheduling accuracy, productivity, and labor performance.
• Identify data inconsistencies or trends and escalate findings to the WFM Manager.
• Partner with analytics and finance teams to ensure alignment between forecasted and actual labor results.

Collaboration & Communication

• Work cross-functionally with Store Operations, Finance, HR, and IT to support labor planning initiatives.
• Assist with testing, documentation, and rollout of new WFM features or labor model updates.
• Communicate clearly and effectively with both technical and non-technical partners.

Qualifications

• Bachelor's degree in Business, Operations, Industrial Engineering, or related field preferred (or equivalent experience).
• 1-3 years of experience in workforce management, labor analytics, or retail operations support.
• Familiarity with WFM platforms (Legion, Kronos/UKG, Reflexis, or similar).
• Strong analytical and problem-solving skills with high attention to detail.
• Proficiency in Excel and comfort working with reporting tools (e.g., Power BI, Tableau) a plus.
• Excellent communication and organizational skills; ability to work collaboratively across departments.

Success Measures

• Accurate and timely delivery of WFM reports and system updates.
• Effective support during testing and rollout of new system features or labor standards.
• Improved data accuracy and process documentation.
• Strong partnership with field, IT, and operations teams supporting labor optimization efforts.

Start Rate = $92,000 -$110,500 based on experience plus 20% bonus and equity.

The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.

Our success is a team effort -

when we reach our goals, you'll be eligible for a yearly bonus!

Your Perks and Benefits:

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans with matching contribution
• Employee Stock Purchase Program
• Educational Assistance
• Access to PerkSpot, an employee discount platform for goods and services
• And much more!

Who We Are:

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value - it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.

We see an exciting path forward as our company continues to grow and transform - and we know that this path starts with you.

Join our team today and discover The Value of You.

Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Full time

500 Volvo Parkway,Chesapeake,Virginia 23320

Workforce Management

Dollar Tree