Process Improvement Manager

Job Summary
Newberry Group seeks a results-driven Process Improvement Manager to lead efforts that enhance operational efficiency, streamline workflows, and promote continuous improvement across our public-sector client. This role will support high-impact initiatives by identifying inefficiencies, facilitating cross-agency collaboration, and implementing best practices that align with the customer's mission .

Location 
Remote

Clearance/Certifications
Ability to obtain Public Trust clearance – U.S. citizenship required

Key Responsibilities:

• Lead process improvement initiatives across programs by analyzing current-state operations, identifying gaps, and designing future-state workflows.
• Facilitate cross-functional collaboration with program managers, analysts, IT teams, and field staff to gather insights and co-develop practical, scalable solutions.
• Apply Lean, Six Sigma, and other process improvement methodologies to drive measurable improvements in efficiency, service delivery, and compliance.
• Develop and maintain process documentation, including standard operating procedures (SOPs), process maps, and performance dashboards.
• Support change management efforts by communicating process changes, training stakeholders, and ensuring adoption of new practices.
• Monitor and evaluate process performance using KPIs and data analytics to ensure continuous improvement and alignment with strategic goals.
• Promote a culture of innovation and accountability by mentoring teams on process improvement tools and techniques.
• Ensure compliance with federal regulations, policies, and data governance standards throughout process redesigning efforts.

Required Qualifications:

• Bachelor’s degree in Business Administration, Public Policy, Industrial Engineering, or a related field.
• 5+ years of experience in process improvement, operations management, or organizational development.
• Proven experience leading cross-functional improvement projects in large or complex organizations.
• Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to analyze complex systems and translate findings into actionable recommendations.
• Experience working in or with federal agencies or similar mission-driven environments.

Preferred Qualifications:

• Lean Six Sigma certification (Green Belt or higher).
• Experience with process modeling tools (e.g., Visio, Lucidchart, ARIS).
• Experience supporting digital transformation or modernization initiatives in the public sector.

Benefits and Perks
In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more.
The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.
 

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