Process Improvement Specialist

DAYTONA STATE COLLEGE

Daytona Beach, FL

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JOB DETAILS

SALARY

SKILLS

Analysis Skills, Automation, Business Analysis, Business Operations, Business Support, Change Management, Communication Skills, Continuous Improvement, Cross-Functional, Detail Oriented, Documentation, Employee Assistance Plan, Enterprise Applications, Fitness, Government, HRIS/HRMS, Higher Education, Human Resources, Human Resources Processes, Leadership, Life Insurance, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Visio, Multitasking, Needs Assessment, Operational Improvement, Operational Support, Peoplesoft, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project/Program Management, Requirements Management, Retirement Plan, Software Development, Software Evaluation, Support Documentation, Sustainability, Systems Analysis, Systems Maintenance, Team Player, Technical Research, Technical Support, Tuition Reimbursement, University/School Policies, Writing Skills

LOCATION

Daytona Beach, FL

POSTED

2 days ago

Salary: $44,629.00 Annually
Location : Daytona Beach
Job Type: Staff - Full-Time
Job Number: 202500415
Department: IT-Business Operations
Opening Date: 05/28/2026
Closing Date: Continuous

Required Qualifications:

Bachelor's degree in Business, Information Systems, Human Resources, or a related field, or an equivalent combination of education and experience.
Technical aptitude sufficient to understand, evaluate, and apply technology solutions in a business or operational context.
Lean Six Sigma Yellow Belt required within six months of employment.

Preferred Qualifications:

Experience in higher education or public sector environments.
Familiarity with enterprise systems and software evaluation.
Experience supporting or working with HR systems, processes, or other compliance-sensitive environments.
Certification or coursework in project management, business analysis, or continuous improvement.

Position Overview:

The Process Improvement Specialist supports the Business Operations Office (BOO) by partnering with departments across the college to improve how work gets done, with a primary functional focus on Human Resources. Reporting to the Associate Director of the BOO, this role works closely with HR staff and leadership to understand day-to-day operations, identify opportunities for improvement, and support the thoughtful use of technology and process changes.

This is not a pure development role and does not center on hands-on software development. Instead, the position is designed for someone who enjoys working directly with stakeholders, asking questions, clarifying needs, and helping translate operational challenges into practical, sustainable solutions. The Solutions Analyst helps ensure that systems, processes, and improvements are well-understood, appropriately implemented, and aligned with college standards.

The role blends business analysis, project support, and continuous improvement work. Success depends on good judgment, communication, and the ability to work collaboratively across functional and technical teams while supporting initiatives from idea through implementation.

Key Responsibilities:

Partner primarily with the Human Resources department to understand operational needs, document current-state processes, and identify opportunities for improvement.
Apply business analysis techniques to gather requirements, assess impacts, and support improvements to HR systems, workflows, and services.
Research and recommend technology solutions-including automation and enterprise platforms-based on operational fit, efficiency, and long-term sustainability.
Support HR-focused and cross-functional projects by helping define scope, coordinate tasks and timelines, and assist with implementation activities.
Assist with change efforts by helping prepare communication, training, and documentation that support adoption of new tools or processes.
Coordinate with IT and functional teams to support PeopleSoft PUM testing, including issue tracking, retesting, and collaboration with subject matter experts.
Review system updates and available functionality to identify enhancements that improve operations and reduce reliance on customizations.
Ensure recommended solutions align with college policies, data governance, accessibility, and security standards, with appropriate documentation maintained as needed.

Knowledge, Skills, & Abilities:

Working knowledge of business analysis and project management concepts.
Familiarity with continuous improvement and change management frameworks preferred.
Ability to facilitate conversations, gather input, and translate business needs into clear, actionable recommendations.
Strong written and verbal communication skills, including the ability to explain technical topics in plain language.
Analytical and problem-solving skills, with attention to both process detail and practical constraints.
Ability to build rapport and work effectively with stakeholders across departments, particularly Human Resources.
Ability to manage multiple tasks and priorities in a changing environment.
Proficiency with Microsoft 365 tools, including SharePoint, Teams, Excel, and PowerPoint.
Basic experience with process mapping or documentation tools (e.g., Visio).
Ability to work independently while contributing as part of a collaborative, service-oriented team.

This position may be subject to a criminal background screening as a condition of employment.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at 386-506-4505 or email
Daytona State College is an Equal Opportunity/Equal Access Employer. Click to view the College's statement of non-discrimination.
Daytona State College offers a variety of benefits to our regular full-time employees, including:

Health Insurance:

Medical
Dental
Vision
Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account

Retirement Options:

Florida Retirement System Pension Plan
- Deferred Retirement Option Program (DROP)
Florida Retirement System Investment Plan
State Community College System Optional Retirement Program (SCCSORP)
403(b) and 457(b) Retirement Savings Accounts

Supplemental Insurance:

College Paid Basic Life Insurance
Voluntary and Dependent Life Insurance
Sick Leave Pool
Cancer Insurance
Critical Illness Insurance

Paid Time Off:

Vacation & Sick Leave
Holidays & College Breaks

Holidays:
Daytona State College observes the following holidays annually:

New Year's Day
Martin Luther King Day
Washington's Birthday
Memorial Day
Independence Day
Labor Day
Veteran's Day
Thanksgiving & the following day
Christmas Day

Additional Benefits:

Tuition Reimbursement for employees as well as their spouses and dependents
Onsite Wellness/Fitness Center
Employee Assistance Program (EAP)

Please note: Adjunct, part-time and temporary full-time staff may be eligible for certain benefits if qualification criteria are met.

About the Company

DAYTONA STATE COLLEGE

Daytona State is dedicated to teaching, learning and student success, and we believe all employees play a vital role. We welcome career seekers interested in applying for available positions and joining our college community.

The college offers competitive salaries, excellent health, dental and life insurance plans, and the opportunity to participate in the Florida Retirement System. Employees also enjoy a wide range of other incentives such as professional development opportunities, tuition reimbursement, free use of our aquatic and fitness centers, discounts on cultural events, generous leave policies and more.

Here, you will find a rewarding and participatory work environment. Operating within a culture of collegiality and shared governance, Daytona State has been recognized by its accrediting authority, the Southern Association of Colleges and Schools, as a model for higher education.

Our electronic employment portal makes it convenient and easy to search and apply for positions, and ensures the security of the information you provide. If you have questions, please call us at (386) 506-4505 or email HR@DaytonaState.edu.

Career Opportunities at Daytona State College URL: https://www.daytonastate.edu/hr/vacancies.html

COMPANY SIZE

1,500 to 1,999 employees

INDUSTRY

Education

FOUNDED

1957

WEBSITE

https://www.daytonastate.edu/

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