Process Quality Analyst, High-Volume Production

Role snapshot

• Be the quality point person on a multi-shift, fast-paced line—monitoring CTQs, SPC, and error-proofing controls to ensure products meet customer expectations.
• Audit the QMS, products, and processes; lead root cause investigations; drive corrective actions.
• Own line metrics and dashboards; participate in routine quality reviews and improvement forums.
• Coach associates on QMS/TQM; partner with suppliers to resolve issues and escalate RCAs as needed.
• Support plant trials with clear reporting and data-driven improvement ideas.
• Advance site continuous improvement and contribute to SSB corporate quality initiatives.
• Model and reinforce OSHA-aligned safety practices and training.

What you’ll do

• Provide technical quality support across high-volume operations with a customer-first lens.
• Execute audits and translate findings into corrective and preventive actions.
• Collect, analyze, and communicate quality data to stakeholders.
• Track supplier issues, verify containment, and ensure closeout of corrective actions.

How you’ll excel

• Process control expertise: SPC, error proofing, monitoring, and continuous improvement.
• Measurement know-how: calipers, tape measure, carpenter’s square.
• Audit execution, reporting, and corrective action management.
• RCA toolset: 5-Why, cause-and-effect diagrams, A3, QPS.
• Supplier quality management, internal KPIs, and employee training delivery.
• Results orientation with a strong sense of urgency.

Competencies we value

• Results Focus; Project Management; Teamwork
• Quality mindset; Analytical problem solving; Continuous Improvement
• Productivity and Process Excellence
• Organized, methodical, process thinking
• Effective communication (written, verbal, presentation)
• Customer focus; Adaptability; Drive for improvement

Qualifications

Required

• High school diploma or GED
• 1–3 years of manufacturing experience
• 2–3 years in a dedicated quality role
• Proficient in Microsoft Word, Excel, and PowerPoint
• Fluent in English (read/write/speak)
• 18 years or older

Preferred

• Associate’s degree in Manufacturing, Quality, Statistics, Engineering, Business, or related
• Lean training or certification
• Six Sigma Yellow/Green Belt (or willingness to obtain)

Cross-functional partners

Plant Manager; CI & QA Manager; Material Manager; Production Manager; Production Supervisors; Maintenance Techs; Production Scheduler; HR

Tools and technologies

You should be proficient in:

• Troubleshooting
• 5-Why (Root Cause Analysis)
• Kaizen
• Manufacturing environment practices
• Microsoft Excel

Machines & technologies you’ll use:

• Coordinate Measuring Machine (CMM)
• Calipers and Micrometers
• Quality Control Software

Compensation

$25.00 - $28.00 per hour. Pay will be determined based on experience, education, and certifications.

Why Serta Simmons Bedding

Be part of a diverse team passionate about better sleep. Grow your career, enjoy meaningful perks, and help shape what’s next in our industry.

Benefits and Perks (USA, Salary non-union - optional)

• Health, Dental, and Vision
• Annual employee contribution to HSA
• 401(k) with company match
• Paid Time Off / Vacation
• 12 company holidays
• Sick days
• Company-paid short- and long-term disability
• Paid parental leave
• Discount programs, including Friends and Family discounts
• Referral Bonus
• Tuition Reimbursement