Process Server (Admin Asst IV)

The Department of Code Compliance (DCC) responds to over 8,000 complaints each year related to property maintenance, unpermitted construction, zoning, and other violations of county code. DCC seeks compliance with county codes and ordinances in achieving the mission of the agency: to promote, protect, and maintain a healthy and desirable living environment in Fairfax County. The work of the agency is further guided by an Equity Impact Plan, in conjunction with the county’s One Fairfax policy and commitment to consider equity when making policies or delivering programs and services.

Under the direction of the Intake Supervisor, the process server is responsible for the timely and lawful service of legal documents to individuals, businesses, and other parties in accordance with applicable federal, state, and local laws. Ensures all service attempts and completed service is accurately documented to support legal proceedings and enforcement actions. This position requires a demonstrated ability to communicate professionally and effectively with members of the public, including individuals who may be upset, uncooperative, or confrontational. The incumbent is required to drive a county vehicle and travel throughout the assigned service area daily; therefore, knowledge of Fairfax County streets, neighborhoods, and geographic areas, or the ability to quickly learn assigned service areas, is essential. Requires clear, professional communication in person, by phone, and through electronic platforms. Also requires the ability to accurately interpret addresses, maps, legal documents, and electronic records, while maintaining strong situation awareness and sound judgment when interacting with the public in varied environments.

In addition to serving legal documents, the process server performs a variety of administrative and technical duties that support the department's intake and case management functions. The successful candidate will maintain confidential information, utilize multiple software systems, prepare documentation, and provide exceptional customer service while working collaboratively with internal staff, the County Attorney's Office, and members of the public.

The assigned functional areas of this position are general administrative,process serving, customer service, and/or records management.

Note: The salary offered for the position will not exceed the midpoint of the advertised salary range.