Process Support Coordinator

SUMMARY

Hanwha Philly Shipyard is undertaking a major digital transformation through the implementation of SAP S/4HANA and integrated Production/Operation Support System. The Process Support Coordinator will support the Process Innovation (PI) Team in implementing and maintaining business processes and system solutions related to shipyard production operations. This role will assist with coordination between departments, support system implementation activities, and help ensure effective adoption of new systems and processes across the organization.

ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Ensure that all HPSI safety procedures, rules and regulations are communicated, understood, and followed.
• Support the implementation and ongoing operation of SAP and Non-SAP systems.
• Translate business needs into functional specifications and SAP/non-SAP system improvements.
• Facilitate coordination between engineering, procurement, production, finance, and IT teams during the project implementation.
• Monitor project progress, document results, and communicate outcomes to stakeholders and management.
• Support organizational change management activities related to new system implementation, including stakeholder engagement, process transition planning, and user adoption strategies.
• Perform communication, training, and documentation efforts to help users successfully adopt new systems and workflows.
• Track project activities, prepare status updates, and support reporting for management.
• Assist the PI team in identifying opportunities for operational and process improvements.
• Perform other related duties as required and assigned.

COMPETENCIES

• Basic understanding of ERP systems such as SAP or non-SAP (similar business systems).
• Basic domain knowledge of manufacturing, shipbuilding or heavy industries.
• Strong analytical and problem-solving ability.
• Ability to work effectively within cross-functional and international teams.
• Strategic thinking with a passion for innovation and change management.
• Highly organized, proactive, and adaptable to evolving environments.
• Willingness and ability to work independently and as a team member.

SUPERVISORY RESPONSIBILTY

This position has no supervisory responsibilities.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Engineering, Information Systems or related field preferred.
• 5+ years of experience in ERP systems, business process support, or operations support roles.
• Experience working with ERP systems (SAP preferred) in manufacturing, shipbuilding, or heavy industry is preferred.
• Basic understanding of manufacturing processes, production planning, and operational processes is preferred.
• Demonstrated ability to manage cross-departmental projects and communicate technical information effectively.

WORK ENVIRONMENT

Environmental exposures are similar to those found in most heavy industrial settings and may include noise, heat, cold, vibration, dust, fumes and smoke. Work may be executed indoors or outdoors and may involve exposure to inclement weather conditions.

• Hanwha Philly Shipyard is a TOBACCO-FREE facility.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A range of motion sufficient to perform general lifting, carrying, bending, stooping, climbing, working at heights, extended walking or standing, etc. is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

POSITION TYPE/EXPECTED HOURS OF WORK

This is an on-site, full-time, safety-sensitive position. Standard days and hours of work vary by department, days and hours determined by department schedules.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

Hanwha Philly Shipyard is committed to equal opportunity for all applicants. The recruitment, selection, employment, and training of employees during employment shall be without discrimination because of race, color, religion, national origin, gender or age-except that the applicant must meet the minimum age requirement. Hanwha Philly Shipyard does not, and will not, discriminate because of the disability of such an individual.