Processing Assistant at Nichols Library

POSITION SUMMARY

The Processing Assistant receives and prepares materials for circulation. Maintains accuracy in database information and ensures quality control measures are followed.

RESPONSIBILITIES

• Receives shipments of new materials, matching to tickets or invoices.

• Checks material shipments for damaged or missing items.

• Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.

• Processes all physical materials following established procedures and guidelines.

• Repairs or repackages physical materials as directed.

• Routes materials appropriately throughout Library system.

• Creates item records in the Library's Integrated Library System (ILS), currently Sierra.

• Verifies the bibliographic record and updates the accuracy of item and order in records in ILS.

• Assists in maintaining ILS accuracy to ensure quality service.

• Assists in maintaining the accuracy of documentation relating to Processing.

• Monitors inventory of processing supplies, notifying appropriate staff for order placement.

• Communicates regularly with manager and department to identify opportunities to contribute to the use of the collection by customers.

• Stays current with relevant technology.

• Attends professional development opportunities.

• Performs other related duties and special projects as assigned.

• Ability to use basic relevant computer programs such as Microsoft Office and Outlook.

• Uses common office equipment and relevant computer software for daily tasks, communication, to record statistics, and maintain workflow.

• Demonstrates exceptional customer service, providing quality assistance to vendors, customers, and staff.

• Successfully collaborates on projects and programs with staff members.

• Service-oriented with the ability to establish and maintain effective relationships with staff and the public.

• Demonstrates strong verbal and written communication skills and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.

• Uses problem-solving skills in determining priorities, finding timely solutions to departmental or system-wide issues.

• Takes responsibility for consistent completion and follow-up on all tasks.

• Responsive to change and demonstrates adaptability.

• Maintains a positive approach while doing daily tasks and when faced with adversity.

• Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

• High school diploma or equivalent.

• Minimum three months experience, preferably in a library environment.

• Ability to read non-English languages in our collection is desirable.

• Communicate with staff and customers in person,via email and over the phone.

• May require either being in a stationary position or moving about for prolonged periods

• MAnual, repetiative, fine-motor skills are required.

• Moves equipment or library materials weighing up to 35 lbs.

• Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.

• Annual Vacation Accrual: 2 weeks per year
• Holidays: 7 days per year
• Annual Sick Accrual: 12 days per year
• Up to 5 Personal Days per calendar year prorated based on the hire date.
• Illinois Municipal Retirement Fund (Pension Plan)
• 12 weeks paid parental leave
• Training and Development opportunities