Processing Clerk

BLM Group

Novi, Michigan

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JOB DETAILS

SKILLS

Accounting, Administrative Skills, Analysis Skills, Billing, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, Driver's License, English Language, Licensing, Mathematics, Microsoft Excel, Microsoft Office, Order Processing, Organizational Skills, Pricing, Resolve Customer Issues, Shipping/Receiving, Systems Maintenance, Time Management, Warehousing, Web Site Monitoring

LOCATION

Novi, Michigan

POSTED

Today

BE PART OF A MANUFACTURER LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Job Title: Processing Clerk
Department: Administration
FLSA Status: Non-Exempt
Cost Center: US1000004B - Warehouse

Summary

Under general supervision, the Processing Clerk is responsible for the timely and accurate set up of customer orders, shipping order administration, and customer inquiries as well as general warehouse duties.

Essential Functions

The duties listed below are the specific duties and tasks that someone in this position must accomplish (i.e. why the job exists.) These are the core responsibilities of the position that cannot be modified or eliminated. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.

Custom Service
• Research and resolve customer issues.
• Using pre-determined pricing schedules, provides customers with a written pricing quote for various BLM products and parts.
• Answer customer questions about pricing, order placement, order updates, and status of shipping orders.
• Resolves customer issues and complaints as they relate to product orders and directs larger complaints to the appropriates teams or managers.
• Utilizes shipping vendor websites to track shipments and provide customers with shipping updates.
• Other duties as assigned by management.

Order Processing
• Receives orders and verifies the accuracy and completeness of the customer order file.
• Verifies part numbers and pricing.
• Enter customer orders into the appropriate systems.
• Ensure all parts and accessories are available to complete each order.
• Generates an Order Acknowledgment form to provide customer order information including costs, order number, and estimated date of delivery.
• Provides Order Acknowledgments to the Warehouse team for processing and to Accounting team for invoicing to the customer.
• Ensure all systems are updated throughout the order process.
• Other duties as assigned by management.

General Office Duties
• Analyzes and resolves inventory discrepancies.
• Provides back up coverage for the Shipping, Receiving, and Warehouse team members, as well as the Service Parts Coordinator duties.
• Other duties as assigned by management.

Education and Experience

• High School Diploma or equivalent required
• Minimum of two (2) years of general office experience
• Minimum of two (2) years of customer service experience

Licensing/Certifications

• A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years

Knowledge, Skills, and Abilities

• Able to communicate effectively both verbally and in writing
• Able to read and write English
• Able to follow both verbal and written instructions
• Simple math skills required
• Familiarity with Microsoft Office Suite, with a good understanding of Excel
• Able to accurately enter and maintain data in a computerized system
• Good attention to detail
• An organizational aptitude
• Ability to work effectively with minimal supervision
• Excellent time management skills
• Ability to work with all levels of team members and personalities
• Familiar with

About the Company

BLM Group

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