Processing Coordinator

Colorado Mesa University

Grand Junction, CO

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JOB DETAILS

SALARY

$50,000–$52,000 Per Year

SKILLS

Analysis Skills, Capacity Requirements Planning (CRP), Communication Skills, Continuous Improvement, Customer Support/Service, Data Analysis, Decision Support, Disbursements, Diversity, Document Management, Documentation, Financial Aid, Financial Compliance, Financial Reporting, Financial Services, Financial Systems, Higher Education, Loan Origination, Loan Processing, Multitasking, Organizational Skills, People Management, Problem Solving Skills, Process Analysis, Process Development, Process Improvement, Process Management, Project/Program Management, Regulations, Reporting Skills, Statistical Reports, Strategic Planning, Support Documentation, Tax Returns, Team Player, Time Management, Training/Teaching

LOCATION

Grand Junction, CO

POSTED

1 day ago

ANNOUNCMENT OF POSITION VACANCY

FLSA Status:
United States of America (Exempt)

Compensation:
$50,000.00-52,000.00
Commensurate with education and experience. Excellent health and retirement benefits package: Click here for more information!

SECTION I - OUR VALUES CULTIVATE OUR VISION AND CULTURE

At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It's this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea.

From this place of humility and courage, we've built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement.

Inspired by the soul of the West-the spirit that our region embodies-we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create.

Colorado Mesa University Core Values
Love - Extending oneself for nurturing the growth of self and others
Dignity - Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill
Courage - Taking risks in the pursuit of new possibilities
Humility - Suspending one's ego and pride to recognize that no idea is perfect and being open to the input of others
Resiliency - Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity
Curiosity - Cultivating awe and exploring the unknown
Power - The strength to act collaboratively with individual agency to achieve our goals

SECTION II - THE SEAT

At CMU, we look at every position as a seat. Every seat is vital and the individual in the seat contributes significantly to our mission of providing an affordable and accessible education and forming meaningful and mutually enriching partnerships that support the well-being and vibrancy of our community. As a human centric organization, a priority is to ensure we have the "right seats" in our organization, and that the expectations, ownership and accountabilities are defined and communicated clearly for the success of the individuals holding the seats.

The Processing Coordinator within the Financial Aid Department reports directly to the Assistant Director of Federal Processing. The primary responsibility of this role is to coordinate and process all verifications and manage the flow of paper and electronic documentation, supporting the university's federal processing functions. The Coordinator also processes special consideration appeals, utilizes data to assess process effectiveness, and implements continuous improvements to enhance the delivery of financial aid. This position plays an important role in customer service, providing financial aid counseling to students and families, and training campus stakeholders on process changes.

OVERVIEW AND ROLE SCOPE OF TEAM AND/OR TASKS

Overview and Scope of Team and/or Tasks

Processing & Coordination of Verifications:

Manage all aspects of verifications for students and parents to ensure timely receipt of financial aid, including tax verifications, AGI flags, amended tax returns, V4/V5 flags, and others.
Make independent determinations regarding conflicting FAFSA information.
Create clear communication strategies with students and parents to obtain required documentation, making recommendations for improvements.
Monitor and track outreach efforts and compliance with Federal Financial Aid rules and regulations.
Ensure accuracy and compliance with packaging, awarding, and disbursement processes.

Document Management:

Oversee the flow of paper and electronic documentation within the office, implementing electronic solutions where possible.
Ensure timely and accurate document management and train the campus community on changes to documentation procedures.

Support & Coordination of Federal Processing Functions:

Support various federal processing functions, including loan processing, alternative loans, and semester withdrawal processing.
Make determinations on special consideration appeals and communicate results to students and stakeholders.
Coordinate electronic communications with Federal Processors, including file imports, loan origins, and rejected loan resolutions.

Data, Analytics & Process Improvement:

Analyze the effectiveness of processing functions and implement improvements.
Create statistical reports to support decision-making, providing upper management with updates on the status of federal processing functions.

Customer Service & Campus Collaboration:

Provide high-quality customer service and financial aid counseling to students, families, faculty, and staff.
Develop and deliver training on financial aid processes to the campus community.
Work autonomously while collaborating with diverse teams across the university, ensuring quality customer service in all interactions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability.

Capacity Requirements

Skills & Knowledge:

Strong understanding of federal financial aid rules and regulations, including packaging, awarding, and disbursements.
Ability to manage and streamline processes related to document management and verification.
Proficiency in Microsoft Office Suite and the ability to interpret legal and regulatory documents.
Experience in using financial aid systems, such as SCT Banner (preferred).
Excellent problem-solving skills with the ability to handle multiple priorities in a fast-paced environment.

Collaboration & Communication:

Ability to communicate effectively with diverse stakeholders, including students, families, faculty, and external partners.
Demonstrated ability to collaborate with various campus departments to improve financial aid services.
Ability to train and provide guidance to campus community members on financial aid processes and policies.

Education & Experience:

An earned Bachelor's Degree from an accredited institution is required.

Core Skills:

Strong analytical skills with the ability to analyze data and drive process improvements.
Proficiency in financial aid management systems (e.g., SCT Banner).
Demonstrated ability to manage multiple projects simultaneously while meeting deadlines.

HOW TO APPLY: Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic information. In addition, please be prepared to upload a:

Cover letter
Resume
Copy of transcripts for all degrees completed (if your transcripts include a social security number or birthdate, please redact that information before uploading the document. Official transcripts will be required upon hire)

Colorado Mesa University is particularly interested in candidates who have experience working with students from diverse backgrounds and who have a demonstrated commitment to improving the levels of access and success for underrepresented students within higher education.

Colorado Mesa University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial and/or motor vehicle history. Applicant must be able to verify U.S. employment eligibility. Colorado Mesa University is an Equal Opportunity Employer, committed to a culturally diverse faculty, staff and student body. Women and minorities are encouraged to apply. Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact the CMU Human Resources Office by phone or email. You may be asked to provide additional information, including medical documentation, regarding functional limitations and the type of accommodation needed.

About the Company

Colorado Mesa University

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