Skills

Administrative Policiesunmatched

Analysis Skillsunmatched

Communication Skillsunmatched

Compensation and Benefitsunmatched

Customer Support/Serviceunmatched

Detail Orientedunmatched

High School Diplomaunmatched

Interpersonal Skillsunmatched

Microsoft Access Databaseunmatched

Microsoft Product Familyunmatched

Multitaskingunmatched

Philosophyunmatched

Presentation/Verbal Skillsunmatched

Problem Solving Skillsunmatched

Quality Managementunmatched

Regulationsunmatched

Research Skillsunmatched

SAPunmatched

Sarbanes-Oxley Act (SOX)unmatched

Securities and Exchange Commission (SEC)unmatched

Team Playerunmatched

Time Managementunmatched

Writing Skillsunmatched

Description

Required Qualifications

High School Diploma or its equivalent
2 years experience in a customer service field
Working knowledge of the Publix stock programs, including but not limited to, ensuring administrative policies, procedures, SOX controls are followed and processes are completed timely in compliance with plan documents, and regulations issued by the SEC and the IRS
Basic knowledge of financial principles
Knowledge of Publix culture, history and philosophy
Knowledge and understanding of Publix and department policies and procedures
Knowledge of external and internal department processes
Working knowledge of the Stock Management System, HOST, PayPilot, SAP and various Access databases
Working knowledge of Microsoft suite of applications
Knowledge of Continuous Quality Improvement (CQI) Methodology
Ability to be customer service-focused
Strong verbal and written communication skills, including interpersonal skills
Strong analytical skills with attention to detail
Strong ability to multi-task
Empathetic listening
Professional communications etiquette
Ability to handle conflict
Strong organization and time management skills
Strong teamwork skills
Sound decision making skills
Problem mitigation/resolution skills
Ability to work independently and take initiative to complete tasks
Ability to respond to associates with high degree of discretion
Strong technical skills
Research skills
Ability to demonstrate a high level of maturity and tact
Willingness to work a flexible schedule
Must have good punctuality and attendance
This position handles calls from a diverse group of associates. Therefore, it may be helpful for a person in this position to be bilingual.

Benefits Administration

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