Accidental Death and Dismemberment (AD&D), Analysis Skills, Coaching, Communication Skills, Customer Support/Service, Documentation, Equal Credit Opportunity Act (ECOA), Equal Employment Opportunity (EEO), Establish Priorities, Federal Housing Administration (FHA), Finance, High School Diploma, Leadership, Loan Origination, Loan Processing, Loan Underwriting, Loans, Mentoring, Microsoft Office, Mortgage, Mortgage Lending, Mortgage Regulations, Multitasking, Onboarding, Organizational Skills, People Management, Philosophy, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Control, Real Estate Appraisals, Regulatory Compliance, Regulatory Requirements, Sales Pipeline, Team Building, Team Lead/Manager, Team Player, Trend Analysis, Tuition Fees, United States Department of Agriculture (USDA), Writing Skills
The POWER of a CAREER!
At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We’re hiring a Processing Team Lead to support the day-to-day operations of our Processing Department while maintaining an active mortgage loan pipeline.
This role is ideal for an experienced mortgage processor who enjoys mentoring others, solving complex loan scenarios, and serving as a trusted resource for team members. You'll work closely with the Processing Manager to support department performance, training initiatives, workflow management, and operational excellence.
What You'll Do:
- Serve as a subject matter expert and primary resource for Loan Processors regarding systems, guidelines, workflows, and processing questions
- Assist with onboarding and training new processors on products, systems, procedures, and departmental expectations
- Provide ongoing coaching, mentoring, and support to help team members develop their skills and maintain consistency
- Support daily workflow management, pipeline prioritization, and workload balancing
- Monitor pipeline activity and assist with escalated or aging files as needed
- Serve as a point of contact for processing-related questions and support when leadership is unavailable
- Maintain an active pipeline of mortgage loans while meeting production, quality, and customer service expectations
- Review income, asset, credit, title, appraisal, and collateral documentation for completeness and compliance
- Partner with Loan Officers, Underwriters, Closers, and third-party vendors to resolve file deficiencies and move loans efficiently through the process
- Assist with complex loan scenarios and provide guidance on documentation requirements
- Support quality control initiatives by identifying trends, recurring issues, and opportunities for improvement
- Help maintain processing procedures, job aids, and training materials
What You Bring:
- High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Finance, or related field preferred
- Minimum of 5 years of mortgage processing experience
- Experience with Conventional, FHA, VA, USDA/RD, and Non-Agency loan products
- Strong understanding of mortgage processing workflows, investor requirements, and regulatory compliance
- Working knowledge of TRID, ECOA, HMDA, RESPA, and related mortgage regulations
- Experience with DU, LP, GUS, and mortgage loan origination systems
- Prior experience training, mentoring, or serving as a subject matter expert preferred
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to manage multiple priorities while maintaining accuracy and service standards
- Proficiency in Microsoft Office applications and mortgage banking software
Why Join Northpointe?
Join a collaborative, performance-driven environment where your expertise directly impacts loan quality, processor development, and customer success. You'll have the opportunity to mentor others, contribute to process improvements, and help drive operational excellence within our mortgage platform.
Our Hiring Philosophy
Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.
Benefit Information:
- Medical
- Dental
- Vision
- Life, LTD, & AD&D
- Dependent Care Spending Plan (DCSA)
- Employer Stock Ownership Plan with 401(k) feature and company match
- Complimentary Banking Services
- Tuition Assistance
Ready to Apply?
If you're ready to leverage your mortgage expertise, support team development, and help drive processing excellence, we want to hear from you. At Northpointe Bank, this is more than a job — it's the POWER of a CAREER.
AA – EOE
Location: RemotePowered by ExactHire: 200132
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Northpointe Bank
To be the best bank in America by bringing value and innovation to the people we serve.
Northpointe Bank opened its doors in 1999. The initial focus of the organization was to be a sound financial resource for each and every client in need of a home loan. Over the years, Northpointe Bank has grown tremendously, but they still hold on to the same core values that has continued to bring them success.
While Northpointe Bank has continued to be an innovator in the mortgage industry, they have expanded their business units to include deposit accounts, mortgage purchasing programs, warehouse lending and banking fulfillment services.
Northpointe Bank has physical offices in Michigan, Colorado, Georgia, Indiana, Ohio and North Carolina, but their client base expands throughout the country.