Processor I - Card Operations

We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics!

SUMMARY:

The Processor I supports daily debit and credit card operations by performing routine processing and administrative card functions in accordance with network requirements and established internal procedures. This role is focused on the timely and accurate completion of assigned tasks, daily and recurring reporting, and maintenance of card account information.

The ideal candidate demonstrates strong organizational skills, attention to detail, and the ability to manage recurring workloads in a fast-paced environment. In addition to back-office processing responsibilities, the Payments – Card Operations Processor I provides phone support to Credit Union staff, assisting with card-related inquiries, operational questions, and routine requests while delivering professional and responsive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review and complete daily debit and credit card operational reports to identify items requiring action, perform required processing steps, and ensure all applicable tasks are completed and documented within established timeframes
• Review and process routine card maintenance requests, including card status updates, travel notices, and account adjustments, within defined guidelines
• Assist with handling special account situations, including deceased members, in accordance with internal procedures
• Verify daily standing cash balances across the ATM fleet, accurately document balances in the designated report, and distribute the completed report.
• Monitor and respond to Payments email communications and operational queues to ensure timely and accurate handling of requests
• Provide phone support to Credit Union staff, assisting with routine card-related inquiries, requests, and follow-up activity
• Update and maintain daily tracking logs to reflect activity, production volumes, and task completion
• Process returned debit cards and other returned mail due to invalid addresses, ensuring proper documentation and follow‑up actions are taken
• Maintain organized digital records of daily card reports in compliance with PCI standards
• Maintain and update procedural documentation as needed
• Participate in departmental projects, system testing, and process improvement initiatives
• Perform additional duties as assigned by management

REQUIREMENTS

Education:

• High school diploma or equivalent required
• Associate’s degree in business, Finance, Accounting or related field (or equivalent combination of education and experience) preferred 

Any applicable system/ program knowledge:

• Proficient in Microsoft Office Suite, particularly Excel (tracking, reporting, and reviewing data)
• Experience within a financial institution, operations, call center, or card processing environment
• Knowledge of PCI compliance and data security best practices
• Comfortable navigating multiple computer systems and applications to research information, update records, and document actions

Work Experience

• 1-3 years of experience in card services, banking operations, or financial services

Additional Requirements

• Ability to read and follow written procedures, workflows, and step‑by‑step instructions with consistency
• Demonstrate professionalism, courtesy, and responsiveness when handling operational inquiries
• Ability to communicate clearly and professionally through oral and written communications
• Ability to shift between tasks and prioritize work based on volume and service needs
• Demonstrate dependability, including consistent attendance and punctuality
• High level of accountability with the ability to work independently while following established procedures

OTHER CHARACTERISTICS OF THE POSITION: 

Physical Demands: 

• Sitting for long periods at a time.
• Regularly required to talk or listen.
• Occasional lifting of office supplies up to 20 lbs.
• Vision abilities including close vision and ability to adjust focus.

Mental Demands:

• Must understand and follow a set of clear oral and/or written procedures without deviation.
• Performs repetitive routine tasks.
• Withstand moderate amounts of stress.
• Must adhere to a provided work schedule to meet a set of qualitative production standards.
• Perform tasks that vary little from day to day.
• Implements others’ decisions/procedures with little judgment required.
• Must relay information orally.

WORKING WITH US: 

We’re continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people’s lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including:

• 401k with profit sharing contribution
• Comprehensive medical, dental and vision coverage from leading insurance providers
• Continuing education and up to $5,000 in tuition assistance annually
• Generous vacation and sick pay
• Paid parental leave and volunteer time off
• Major holidays off including Federal holidays that many other industries don't observe
• Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts

At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, protected veteran status, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what helps our team members, and our company, grow as a whole and we seek to nurture that inclusiveness. We welcome our team member’s diverse viewpoints and work together so that everyone’s voices are heard. So, if you’re ready to take your career to the next level, Count Us In®.